Myeshia Gray
Glenn Heights
Summary
Dynamic consulting professional with a proven history of delivering impactful business solutions that drive organizational success. Expertise in strategic planning, data analysis, and process improvement enables the identification of opportunities for growth and efficiency. Known for fostering team collaboration and adapting seamlessly to evolving project needs, while maintaining a strong focus on client relations and problem-solving. Committed to achieving measurable results that align with business objectives and enhance overall performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Consultant
Alight Solutions
01.2022 - Current
- Guide members through benefit enrollment processes, ensuring accurate selection of health coverage options.
- Resolve complex issues regarding eligibility, claims, and policy details with a focus on customer satisfaction.
- Collaborate with medical providers to promote behavioral health awareness and care coordination.
- Maintain up-to-date knowledge of benefit plans and communicate changes clearly to members.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Customer Success Specialist
Thryv Inc.
01.2020 - 01.2021
- Managed customer inquiries, complaints, and service requests via phone and in person.
- Promoted product offerings and services to prospective clients, contributing to revenue growth.
- Maintained detailed logs of all interactions using internal CRM tools to ensure follow-up and accuracy.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Championed a customer-centric culture within the organization, instilling a shared commitment to delivering exceptional client experiences.
Assistant Store Manager
Kohls Inc.
01.2019 - 01.2020
- Supervised and trained department leads and associates, fostering high-performance team culture.
- Led recruitment, interviews, and onboarding efforts to build a strong retail team.
- Conducted performance evaluations and implemented incentives for top-performing staff.
- Drove operational excellence by enforcing policies and enhancing customer experience standards.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Masters of Science - Business Administration
Grand Canyon University
01.2024
Bachelors of Science - Fashion Merchandising
Texas State University
01.2019
Skills
- Client relationship management
- Healthcare navigation expertise
- Office administration
- Team leadership
- Effective prioritization
- Effective conflict resolution
- CRM management
- Client relationship management
- Project management
- Project planning and development
Certification
- Certified in Project Management| Grand Canyon University| February 2026
Timeline
Health Consultant
Alight Solutions
01.2022 - Current
Customer Success Specialist
Thryv Inc.
01.2020 - 01.2021
Assistant Store Manager
Kohls Inc.
01.2019 - 01.2020
Bachelors of Science - Fashion Merchandising
Texas State University
Masters of Science - Business Administration
Grand Canyon University