Manage the front desk serving as a primary point of contact for parents, students, and visitors all while maintaining a professional and welcoming atmosphere.
Handle essential tasks as far as juggling high- volume front desk operations and administrative tasks: Answering phones, directing calls, greeting guests, training new office aids every year, ensuring campus security by screening students and signing in guests.
Connecting parents to teachers, routing calls to administration, taking messages, handling high conflict situations.
Verifying visitor credentials, issuing campus passes, and enforcing the buildings safety and protocol.
Home Instead Senior Care
Lead Caregiver, Caregiver, and Administrative Assistant
San Antonio, TX
02.2020 - 07.2023
Trained caregivers on how to properly handle the clients and clients needs according to their scope of care and company guidelines.
Led by example by training and helping caregivers on shift, answering any questions or concerns they may have.
Followed up with caregivers, clients, and clients families daily
Created incident reports when needed, managed phones calls, helped with testing and filing, for all new and existing clients.
Provided caregiving assistance to my clients when needed on call and scheduled.
SHBC- Early Learning Center
Lead Teacher
San Antonio, TX
04.2017 - 05.2020
Managed my classroom, designed lesson plans, and newsletters for parents.
Supervised and trained assistant teachers, potty trained students and constantly adapted to the changes in my work environment by working effectively in a fast paced environment.
Acted as a primary point of contact for parents which included providing daily updates.
Ensuring that my classroom met all safety standards.
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TX
06-2009
Skills
Organization skills
Time management
Telephone skills
Data entry
Greeting and seating clients
Office administration
File management
Administrative support
Mail handling
Multi-line telephone operation
Typing speed
Multitasking and prioritization
Timeline
Receptionist
Brandeis High School
08.2023 - Current
Home Instead Senior Care
Lead Caregiver, Caregiver, and Administrative Assistant