Myia Jones
Mobile,AL
Summary
Detail-oriented and reliable candidate with a proven track record of embracing extra duties to support team objectives. Adept at juggling multiple tasks with a can-do attitude, demonstrating exceptional organizational abilities. Seeking entry-level roles and committed to ethical conduct in the workplace. Enthusiastic and diligent individual dedicated to contributing towards team success in achieving corporate milestones.
Overview
10
10
years of professional experience
Work History
Credit Card Representative
Chase Bank
06.2022 - 01.2025
- Fielded 100 incoming customer calls
- Maintained product details and protocols to comply with contracts and disclosures.
- Recommended products and services to meet customers' credit card and banking needs.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Updated client accounts with new information and verified data for informed credit approvals.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Improved customer satisfaction by promptly addressing and resolving credit card disputes.
- Enhanced client retention rates by providing exceptional account management services for existing credit card holders.
- Maximized revenue opportunities through upselling relevant products and services to credit cardholders during routine interactions.
- Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures.
- Boosted team efficiency by sharing best practices, leading training sessions, and providing ongoing support to fellow representatives.
- Streamlined application processes for faster approval times, resulting in increased new account acquisitions.
- Cultivated strong rapport with clients through attentive listening, empathetic understanding of their concerns, and prompt resolution of any disputes or issues.
Patient Access Representative
WellCare Health Insurance
12.2017 - 08.2019
- Patient Access, Billing and handling premiums and coverage for patients
- Assisted patients with ordering needed toiletries and personal over the counter items
- Clarified distinctions between covered and noncovered medications for patients.
- Scheduled patient appointments efficiently.
- Provided patients with information on network-aligned physicians.
- Explained HIPPA Privacy Act to patients and showed the patient the utmost care with patient privacy
- Working call center setting
Customer Service Representative
Alorica
01.2015 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma - undefined
John L. Leflore Magnet High School
Mobile, AL05.2014
Skills
- Expertise in Microsoft, Excel, PowerPoint
- Credit reports - Excellent
- Investigations - Very Good
- Authorizations understanding - Excellent
- Fraud knowledge - Very Good
- Clerical Support - Very Good
- Patience and persistence
- Stress tolerance
- Compliance awareness
- Dispute resolution
Timeline
Credit Card Representative
Chase Bank
06.2022 - 01.2025
Patient Access Representative
WellCare Health Insurance
12.2017 - 08.2019
Customer Service Representative
Alorica
01.2015 - 06.2016
High School Diploma - undefined
John L. Leflore Magnet High School
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