Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Myia White

High Point,NC

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Sales & Customer Support

Ralph Lauren
High Point, NC
08.2022 - Current
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Fostered relationships with customers to expand customer base and retain business.
  • Adhered to company initiatives and achieved established goals.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Educated customers on special pricing opportunities and company offerings.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Technical Support Representative

Verizon Wireless
Greensboro, NC
03.2016 - 08.2024
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Resolved escalated customer service issues in a timely manner.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
  • Verified customer's identity before activating new devices.
  • Developed and maintained strong relations with customers to meet quality expectations.

Collections Agent

Bank of America
High Point, NC
09.2019 - 07.2023
  • Received payments and posted amounts to customer accounts.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.

Education

High School Diploma -

T. Wingate Andrews High School
High Point, NC
06-2009

Skills

  • Customer Order Management
  • Collections Process Improvement
  • Billing Procedures
  • Account Review
  • Complaint Resolution
  • MS Office Proficiency
  • Microsoft Outlook
  • Technical Troubleshooting

Accomplishments

  • Top performer
  • Excellent communication skills
  • Team player

Timeline

Sales & Customer Support

Ralph Lauren
08.2022 - Current

Collections Agent

Bank of America
09.2019 - 07.2023

Technical Support Representative

Verizon Wireless
03.2016 - 08.2024

High School Diploma -

T. Wingate Andrews High School

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Myia White