Myisha Johnson
Hampton,GA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Cadence Health
02.2024 - 10.2024
- Manage patient appointments and scheduling
- Handle patient inquiries via phone and email
- Update and maintain patient records in electronic health record (EHR) systems
- Assist with medical billing and coding
- Coordinate communication between patients and healthcare providers
- Prepare and send out medical correspondence
- Assist with prescription refills and prior authorizations
- Provide administrative support to the medical team as needed
Medical Sales Representative
BroadPath Healthcare
03.2023 - 12.2023
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Worked with medical teams on smooth implementation and operation of new products.
Insurance Customer Service Representative
Global Elite
01.2020 - 07.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Inside Sale Supper Specialist
Kelly Services
08.2017 - 12.2019
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Remote Customer Service Rep
Safelite
05.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Medical Assistant -
UEI College
Morrow, GA02.2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
Timeline
Medical Assistant
Cadence Health
02.2024 - 10.2024
Medical Sales Representative
BroadPath Healthcare
03.2023 - 12.2023
Insurance Customer Service Representative
Global Elite
01.2020 - 07.2022
Inside Sale Supper Specialist
Kelly Services
08.2017 - 12.2019
Remote Customer Service Rep
Safelite
05.2015 - 07.2017
Medical Assistant -
UEI College