Myisha Jones
Wilson,USA
Summary
Dedicated and solution-oriented Bank Customer Service Representative with over 5 years of experience in managing customer inquiries, resolving issues, and providing exceptional service. Proven track record of building strong relationships with clients and exceeding service expectations. Skilled in handling a variety of banking transactions, promoting financial products, and ensuring customer satisfaction. Excellent communication, problem-solving, and organizational abilities, with a commitment to delivering top-notch customer service in a fast-paced banking environment.
Overview
7
7
years of professional experience
Work History
Bank Customer Service Representative
First Citizens Bank
Raleigh, North Carolina
06.2023 - Current
- Assisted customers with various banking transactions such as deposits, withdrawals, and account inquiries in a timely and professional manner
- Resolved customer issues and complaints efficiently, maintaining a high level of customer satisfaction and loyalty
- Educated customers on banking products and services, promoting additional products to meet their financial needs
- Collaborated with team members to ensure the smooth operation of the branch and meet sales goals
Healthcare Customer Service Representative
Broadpath
Remote
09.2019 - 06.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients
Chat/Email Representative
Electrolux
Charlotte, North Carolina
12.2017 - 09.2019
- Responded promptly and professionally to customer inquiries and issues via chat and email, exceeding daily contact resolution goals
- Maintained a high level of accuracy and attention to detail when documenting customer interactions and updating records in the CRM
Education
Certificate - Nurse Aid
Edgecombe Community College
Tarboro, NC01-2020
High School Diploma -
Nash Community College
Rocky Mount, NC05-2016
Skills
- Customer Service
- Communication
- Multitasking
- Typing
- Tech-savvy
- Problem Solving
- Data entry proficiency
- Complaint Handling
- Financial Transactions
- Loan Processing
- Positive Attitude
- Honest and Dependable
- Policy Adherence
- Medical billing knowledge
- Appointment Scheduling
- HIPAA Compliance
Timeline
Bank Customer Service Representative
First Citizens Bank
06.2023 - Current
Healthcare Customer Service Representative
Broadpath
09.2019 - 06.2023
Chat/Email Representative
Electrolux
12.2017 - 09.2019
Certificate - Nurse Aid
Edgecombe Community College
High School Diploma -
Nash Community College