Myisha Myers
Knoxville,TN
Summary
Driven professional seeking to leverage strong communication and organizational skills in a dynamic work environment. Proven ability to manage appointments, handle packages, and route mail efficiently. Committed to delivering exceptional service and support to all office visitors. Eager to contribute to company performance objectives while pursuing long-term career growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduler
Cardiology Associates
Memphis, TN
12.2022 - 01.2025
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Performed data entry into computer systems for tracking purposes.
- Maintained accurate records of all tasks completed by the team.
Customer Service Representative
Afni/Verizon
Mobile, AL
01.2021 - 11.2022
- Maintained positive, empathetic, and professional demeanor towards customers at all times.
- Responded promptly to customer inquiries across various communication channels.
- Built rapport with customers to establish trust in obtaining optimal service value.
- Provided accurate and thorough information regarding products and services to customers.
- Processed financial applications for credit card requests, ensuring accuracy of submitted information.
- Reviewed applications to verify qualifications of applicants before decision-making.
- Documented customer interactions, transactions, comments, and complaints for record-keeping.
- Collaborated with colleagues to enhance overall efficiency of customer service processes.
Leasing Manager
Sierra Sun Apartments
Tacoma, WA
01.2018 - 01.2019
- Ran background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible to move onto the property
- Inspected apartments during move-in and move-outs for cleanliness and/or damages; inspected property and community as needed for cleanliness
- Processed move-out paperwork for final billing that included monies due to the community (if applicable), final utilities bills, and any refunds due back to the tenant
- Scheduled and communicated with all vendors for services on the property to include unit cleanings, landscaping, etc.
- Processed rental payments and any monies due to the company from residents and vendors
- Processed all invoices received from vendors to ensure they were entered into the system, reviewed, approved, and paid out to vendors within a timely manner.
- Compiled weekly reports to include Update Availability Reports, Weekly Reports, Market Survey Reports, Delinquency Reports, Accounting Reports, and Move-In and Move-Out Reports
- Provided training to new leasing consultants
- Processed all legal documents to include 3-Day, 10-Day, and 48-Hour notices
- Prepared and provided all legal documents to our legal team for evictions.
- Software Programs Utilized: Yardi, Yardi-Voyager Plus, Blue Moon, Rent Payment, Pay Lease, Rent Café, and PayScan
Leasing Manager
Pinnacle Property Management
Tacoma, WA
01.2017 - 01.2018
- Ran background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible to move onto the property
- Inspected apartments during move-in and move-outs for cleanliness and/or damages; inspected property and community as needed for cleanliness
- Processed move-out paperwork for final billing that included monies due to the community (if applicable), final utilities bills, and any refunds due back to the tenant
- Scheduled and communicated with all vendors for services on the property to include unit cleanings, landscaping, etc.
- Processed rental payments and any monies due to the company from residents and vendors
- Processed all invoices received from vendors to ensure they were entered into the system, reviewed, approved, and paid out to vendors within a timely manner.
- Compiled weekly reports to include Update Availability Reports, Weekly Reports, Market Survey Reports, Delinquency Reports, Accounting Reports, and Move-In and Move-Out Reports
- Provided training to new leasing consultants
- Processed all legal documents to include 3-Day, 10-Day, and 48-Hour notices
- Prepared and provided all legal documents to our legal team for evictions.
- Software Programs Utilized: Yardi, Yardi-Voyager Plus, Blue Moon, Rent Payment, Pay Lease, Rent Café, and PayScan
Med Tech
Spring Ridge Assisted Living
Tacoma, WA
01.2015 - 01.2016
- Complied with all applicable company policies, procedures, and patient protocols.
- Gave scheduled drugs to residents
- Gave ordered PRN (as needed) medications after checking with doctor orders
- Accepted verbal or telephone orders from the physicians.
- Assisted with personal care such as bathing, dressing and grooming.
- Assisted with physical therapy orders such as walking and light exercise
- Reported any unusual incidents
- Charted daily resident changes in chart notes
- Communicated and faxed resident's health and medicine orders
Receptionist
Kindred Rehabilitation Center
Tacoma, WA
01.2015 - 12.2015
- Maintained personnel records and company files
- Performed clerical duties such as filing, printing, binding, answering phones, etc.
- Attended staff meetings and recorded meeting minutes
- May direct the work of others
- Schedule appointments and maintained appointment logs for several doctors
- Operated telephone switch board
- Perform other related duties as required and/or assigned
- Software Programs Utilized: Microsoft Office: PowerPoint, Excel, Word, Quick Books
Certified Nurses Aid
01.2013 - 12.2015
- Complied with all applicable company policies, procedures, and patient protocols.
- Gave scheduled drugs to residents
- Gave ordered PRN (as needed) medications after checking with doctor orders
- Accepted verbal or telephone orders from the physicians.
- Assisted with personal care personal care such as bathing, dressing, and grooming.
- Assisted with physical therapy orders such as walking and light exercise
- Reported any unusual incidents
- Charted daily resident changes in chart notes
- Communicated and faxed resident's health and medicine orders
Activities Assistant
01.2012 - 12.2013
- Assisted residents with daily activities
- Transported residents to community events
- Enforced regulations of recreational facilities; adhered to the company's procedures to ensure safety of all residents
Education
High School -
Rex Putnum High School
Milwaukie, OR01.2003
Skills
- Scheduling procedures
- Microsoft Excel
- Data entry
- Project management
- Conflict resolution
- Time management
- Customer service
Certification
- Certified Peer Counselor, Division of Behavioral Health & Recovery
- Nurses Delegation Training
- Adult CPR Certification, Absolute Breath of Life
- Fundamentals of Caregiving
- First Aid Certification, American Red Cross
- HIV/AIDS Education Course, American Red Cross
- Department of Developmental Disabilities Specialty Training
- Mental Health Specialty Training
- Dementia Specialty Training
- Nursing Assistant Register
References
Available Upon Request
Timeline
Scheduler
Cardiology Associates
12.2022 - 01.2025
Customer Service Representative
Afni/Verizon
01.2021 - 11.2022
Leasing Manager
Sierra Sun Apartments
01.2018 - 01.2019
Leasing Manager
Pinnacle Property Management
01.2017 - 01.2018
Med Tech
Spring Ridge Assisted Living
01.2015 - 01.2016
Receptionist
Kindred Rehabilitation Center
01.2015 - 12.2015
Certified Nurses Aid
01.2013 - 12.2015
Activities Assistant
01.2012 - 12.2013
High School -
Rex Putnum High School