Myjáreya Avant
Memphis ,TN
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Lowe's. Excelled in conflict resolution and complaint handling, significantly improving client retention. Skilled in data entry and critical thinking, adept at managing high-stress situations with professionalism. Demonstrates exceptional active listening abilities, ensuring customer needs are met efficiently and effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lowe's
585 N Perkins Rd, Memphis, TN 38122
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
MadRags
2933 Covington Pike, Memphis, TN 38128
02.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma - Counseling Psychology
Craigmont High
3333 Covington Pike, Memphis, TN 3812805.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Call center operations
Timeline
Customer Service Representative
Lowe's
04.2024 - Current
Sales Associate
MadRags
02.2024 - 03.2024
High School Diploma - Counseling Psychology
Craigmont High