Mykaela Dillard
Dallas
Summary
Responsible medical assistant with both clinical and administrative skills, highly attentive, organized, and able to thrive in a fast-paced environment with competing duties. Patient-focused and dedicated to ensuring quality healthcare and well-being while maintaining smooth clinic operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Massage Envy
Fort Worth
09.2022 - 07.2024
- Scheduled and confirmed facial bookings and massage appointments over the phone
- Greeted and checked in clients and new guests in a friendly, professional manner
- Managed front desk operations, ensuring a well-organized and welcoming environment
- Promoted and sold the Wellness Program to clients
Security Guard
Allied Universal
Dallas
07.2021 - 09.2022
- Executed security rules and procedures, calmly and promptly escorting non-compliant individuals out of the building
- Coordinated with security personnel throughout the facility via radio communication, updating colleagues on situations requiring attention or action
- Maintained strong communication with team members
- Resolved issues by effectively communicating with staff members, police officers, and visitors
Sales Associate
Mister Car Wash
Dallas
10.2018 - 07.2021
- Greeted customers, managed transactions, and answered telephone calls
- Discussed customers’ needs and recommended relevant services or merchandise
- Performed exterior car washing and interior detailing services for over 20 customers per day
- Monitored the operation of car washing machinery and equipment, notifying management of any issues
Education
Medical Assistant Diploma -
Concorde Career College
Dallas, TX02.2025
Skills
- Patient care and appointment scheduling
- Patient triage and demographics
- Obtain vital signs
- Review patient health history
- Lab set up procedures
- Clean and sanitize exam rooms
- Collect blood draws
- Prepare specimens for laboratory analysis
- Capillary punctures
- Cholesterol measurement
- Hemoglobin measurement
- Hematocrit measurement
- Perform injections
- Catheterization
- Thermotherapy
- Assist physician with office procedures
- Restock medical supplies
- Order medical supplies
- Medication calculations
- Dispensing medication
- First aid
- BLS
- Bandaging
- Casting
- Proficient in PC and Windows
- EHR/EMR computer systems
- HIPAA requirements
- OSHA requirements
- Responding to patient requests
- Reading medical information
Certification
- Nationally Registered Certified Medical Assistant (NRCMA)
- American Heart Association CPR/BLS Certified, Active
Timeline
Front Desk Associate
Massage Envy
09.2022 - 07.2024
Security Guard
Allied Universal
07.2021 - 09.2022
Sales Associate
Mister Car Wash
10.2018 - 07.2021
Medical Assistant Diploma -
Concorde Career College