Mykala R. Wright
Little Rock,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Technology Consultant
Target Stores Incorporated
11.2022 - Current
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
Intern
Argonne National Laboratory
06.2022 - 08.2022
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Collaborated in professional team to solve workflow issues.
- Achieved management recognition by designing and implementing special project during internship.
Customer Service Associate
Walgreens Stores Incorporated
09.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
President
Girls Who Code College Loops
12.2020 - 01.2022
- Achieved under-budget and on-time project management to adhere to project goals.
- Led operational team in creation, roll out and management of new product lines.
- Hired and managed members to maximize productivity while training members on best practices and protocols.
Senator of Public Relations
Student Government Association
01.2021 - 10.2021
- Prepared social media posts and videos with eye for viral content strategies.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
- Cultivated and maintained strong relationships with media outlets.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Social Media Manager
Student Government Association
02.2019 - 10.2021
- Increased student and staff engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen student relationships.
Cashier
Ross Stores Incorporated
06.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Vice President
Girls Who Code College Loops
03.2020 - 12.2020
- Established performance goals for department and provided methods for reaching milestones.
- Increased company growth through collaboration with sales and marketing departments.
- Created and made appropriate documentation for annual budgets and senior leadership goals.
Front
Jewel Osco
05.2018 - 08.2018
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Intern
After School Matters
11.2014 - 05.2018
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
Education
Bachelor of Science - Computer Science
Philander Smith College
05.2023
Skills
- Proficient in all Microsoft applications
- Coding in C, Shell, Python, Git and JavaScript
- Works well with Customer Service
- Good Telephone Etiquette
- Dependable and Responsible
- Organization and Time Management
- Data Entry
- Attention to Detail
- Customer Service Optimization
- Verbal and Written Communication
- Customer Support
- Advanced Mathematical Abilities
Timeline
Technology Consultant
Target Stores Incorporated
11.2022 - Current
Intern
Argonne National Laboratory
06.2022 - 08.2022
Customer Service Associate
Walgreens Stores Incorporated
09.2021 - 06.2022
Senator of Public Relations
Student Government Association
01.2021 - 10.2021
President
Girls Who Code College Loops
12.2020 - 01.2022
Cashier
Ross Stores Incorporated
06.2020 - 01.2021
Vice President
Girls Who Code College Loops
03.2020 - 12.2020
Social Media Manager
Student Government Association
02.2019 - 10.2021
Front
Jewel Osco
05.2018 - 08.2018
Intern
After School Matters
11.2014 - 05.2018
Bachelor of Science - Computer Science
Philander Smith College
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