Mykayla Sanders
Tacoma,WA
Summary
Dynamic and results-driven professional with extensive experience at Trudy's Hallmark, excelling in customer service and visual merchandising. Proven ability to enhance customer satisfaction through effective conflict resolution and product knowledge. Skilled in inventory management and staff supervision, consistently achieving sales goals while fostering a positive team environment.
Overview
5
5
years of professional experience
Work History
Pandora Specialist
Trudy's Hallmark
Federal Way, WA
10.2021 - 04.2025
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed incoming shipments, ensuring accuracy of orders and timely delivery of goods.
- Assisted customers in selecting the perfect Pandora jewelry piece for their needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Provided detailed product information and answered customer questions regarding Pandora products.
Assistant Manager
Trudy's Hallmark
Federal Way, WA
10.2020 - 04.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed work schedules that maintained payroll budget compliance
Education
High School Diploma -
Federal Way High School
Federal Way, WA06-2021
Skills
- Customer service
- Visual merchandising
- Inventory management
- Product knowledge
- Sales promotions
- Conflict resolution
- Hiring and training
- Multitasking and organization
- Staff supervision
- Employee scheduling
- Communication skills
- Upselling
References
- Augustina Alvarado ( Manager) 206-455-5639
- Feeleecee Mobley (District Manager) 808-285-5156
Timeline
Pandora Specialist
Trudy's Hallmark
10.2021 - 04.2025
Assistant Manager
Trudy's Hallmark
10.2020 - 04.2025
High School Diploma -
Federal Way High School
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