Samantha Valdes
New Brunswick,NJ
Summary
Dynamic professional with extensive experience at Pandora Jewelry, specializing in responsive customer care and analytical thinking. Proven track record of enhancing customer satisfaction by effectively cultivating trust and resolving complaints. Demonstrates strong organizational skills and conflict resolution abilities, consistently delivering exceptional service and operational excellence. Committed to embracing new challenges while maintaining high adaptability and a robust work ethic.
Overview
5
5
years of professional experience
Work History
Pandora Specialist
Pandora Jewelry
Woodbridge, NJ
09.2022 - 06.2024
- Resolved customer complaints in an efficient manner while maintaining high level of satisfaction.
- Developed relationships with existing customers through follow up calls and emails.
- Reviewed inventory records for accuracy on a regular basis.
- Monitored store traffic flow and adjusted staffing accordingly.
- Assisted in training new employees in operations and customer service procedures.
- Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
Customer Service Representative
Target
Milltown, NJ
05.2019 - 07.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06-2019
Skills
- Responsive Customer Care
- Cultivating Trust
- Analytical thinking
- Reliable and responsible
- Effective Conflict Resolution
- Focused Listening Ability
- Customer-Centric Mindset
- Organizational Task Management
Accomplishments
- promoted to manager in less than 1 year of working
- exceeded projected sales of the year
Languages
English
Full Professional
Spanish
Professional
Tagalog
Limited
Timeline
Pandora Specialist
Pandora Jewelry
09.2022 - 06.2024
Customer Service Representative
Target
05.2019 - 07.2022
High School Diploma -
New Brunswick High School
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