Mykeisha Hartfield
Orange,TX
Summary
Dynamic professional with a proven track record at Perdoceo Education, excelling in customer consulting and relationship building. Leveraged expertise in patient data confidentiality and clear communication to enhance service delivery and resolve complex issues, achieving high customer satisfaction. Skilled in administrative leadership and patient scheduling, consistently driving improvements and fostering strong customer relationships. Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IRC Coordinator
Perdoceo Education
Scarborough, IL
10.2024 - Current
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Healthcare Customer Service Representative
Everise
Remote
09.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Teleperformance
05.2022 - 08.2022
- Working on customer accounts helping with coupons, password management ect
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Interviewer
Maxim Healthcare
Remote
03.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High school -
Orange, TX05.2008
Some College (No Degree) - Medical Assistant
Martinsburg College
Martinsburg, WVSkills
- Credit Card Processing
- Customer Consulting
- Customer Assistance
- Patient Data Confidentiality
- Patient Data Privacy
- Recordkeeping
- Attention to detail
- Clear communication
- Relationship building
- Data retrieval systems
- Scheduling and calendar management
- Administrative leadership
- Patient registration
- Patient scheduling
Certification
- Driver's License, 12/01/19, 12/01/25
- Transportation Worker Identification Credential (TWIC), 04/01/21, 04/01/26
- AED Certification, 06/01/22, 06/01/24
- CPR Certification, 06/01/22, 06/01/24
Assessments
- Work style: Reliability, Proficient, 08/01/21
- Nursing assistant fit, Expert, 02/01/21
- Data entry: Attention to detail, Proficient, 01/01/22
- Customer focus & orientation, Highly Proficient, 04/01/22
- Verbal communication, Highly Proficient, 04/01/22
- Customer service, Proficient, 01/01/22
- Call center customer service, Proficient, 04/01/22
Timeline
IRC Coordinator
Perdoceo Education
10.2024 - Current
Healthcare Customer Service Representative
Everise
09.2022 - 01.2024
Customer Service Representative
Teleperformance
05.2022 - 08.2022
Interviewer
Maxim Healthcare
03.2021 - 06.2022
High school -
Some College (No Degree) - Medical Assistant
Martinsburg College
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