Summary
Overview
Work History
Education
Skills
Timeline
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Mykel Dershem

Broken Arrow,OK

Summary

Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Senior Service Advisor

Tesla
08.2021 - Current
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Service Technician

Tesla
03.2021 - 08.2021
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

Stower

Amazon
11.2020 - 04.2021
  • Sorted over 2500 products onto shelves according to type, weight, and size.
  • Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.

Senior Master Technician

Matthews Ford
08.2020 - 03.2021
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.

Senior Master Technician

Riverside Ford of Tulsa
04.2011 - 08.2020
  • Stayed current on industry trends, attending training sessions and workshops to continually improve technical expertise.
  • Streamlined diagnostic processes, incorporating cutting-edge tools and techniques to identify root causes of vehicle problems rapidly.
  • Played an integral role in maintaining the company''s reputation for excellence by consistently delivering top-notch service and fostering customer loyalty.
  • Managed warranty claims efficiently, ensuring proper documentation and timely submission to manufacturers for reimbursement approval process completion.
  • Improved team productivity by mentoring junior technicians and sharing specialized knowledge in advanced automotive systems.

Education

Associates - Applied Science

Oklahoma State Institute of Technology
Okmulgee, Ok
08-2010

Skills

  • Multitasking and Organization
  • Vehicle assessment
  • Customer Service
  • Strong Work Ethic
  • Attention to Detail
  • Team player mentality
  • Technical knowledge
  • Workflow Management
  • Customer Relationship Management

Timeline

Senior Service Advisor

Tesla
08.2021 - Current

Service Technician

Tesla
03.2021 - 08.2021

Stower

Amazon
11.2020 - 04.2021

Senior Master Technician

Matthews Ford
08.2020 - 03.2021

Senior Master Technician

Riverside Ford of Tulsa
04.2011 - 08.2020

Associates - Applied Science

Oklahoma State Institute of Technology

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Mykel Dershem