Mykell Solomon
The Bronx,NY
Summary
Dynamic professional with a proven track record at Anchor Health Care, excelling in customer service and effective communication. Adept at providing emotional support and managing patient logistics, I leverage adaptability and conflict resolution skills to enhance client experiences. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Anchor Health Care
Brooklyn, NY
09.2023 - 06.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Managed patient transportation and appointment scheduling.
Call Center Representative
Continuum Global Solutions
The Bronx, NY
08.2022 - 06.2024
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Package Handler
FedEx
Brooklyn, NY
06.2020 - 11.2021
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Labeled parcels accurately according to company guidelines.
- Stacked boxes onto pallets in an efficient manner.
Sales Associate
Food Lion
Columbia, SC
04.2014 - 02.2018
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Some College (No Degree) -
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Data entry
- Conflict resolution
- Effective communication
- Active listening
- Adaptability
Timeline
Home Health Aide
Anchor Health Care
09.2023 - 06.2024
Call Center Representative
Continuum Global Solutions
08.2022 - 06.2024
Package Handler
FedEx
06.2020 - 11.2021
Sales Associate
Food Lion
04.2014 - 02.2018
Some College (No Degree) -
LaGuardia Community College
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