Mykelle Hamilton
Henderson
Summary
Efficient dispatcher with strong multitasking, communication, and problem-solving skills. Experienced in coordinating teams, prioritizing requests, and maintaining detailed records to support smooth and timely operations.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Health Xpress Medical Clinic
Henderson
08.2025 - 03.2026
- Greet and check in patients, verify insurance information, and update demographic and medical records in the electronic health record (EHR) system.
- Schedule, confirm, and reschedule patient appointments while maintaining an organized provider calendar.
- Answer multi-line phone systems, respond to patient inquiries, and direct calls to appropriate medical staff.
- Process patient intake forms, collect copayments, and ensure accurate documentation of visits and billing information.
- Maintain patient confidentiality and comply with HIPAA regulations while providing professional and compassionate customer service.
Dispatcher
Nevada Restaurant Services
Las Vegas, NV
01.2025 - 09.2025
- Receive and evaluate incoming calls, determining priority and routing requests to the appropriate personnel.
- Dispatch field staff efficiently while maintaining constant communication through radio and digital dispatch systems.
- Monitor schedules and adjust assignments in real time to handle emergencies and changing operational needs.
- Document call details, service updates, and incident information accurately in dispatch software.
- Provide clear instructions and updates to team members to ensure safe, coordinated, and timely responses.
Restaurant Hostess
Penalty Box Pub
Henderson, NV
05.2022 - 01.2024
- Greet guests warmly upon arrival, manage waitlists, and seat customers efficiently to ensure a smooth dining experience.
- Coordinate table assignments and communicate with servers and management to optimize seating and guest flow.
- Answer phone calls, manage reservations, and provide accurate wait time estimates to guests.
- Maintain a clean, organized front-of-house area while ensuring menus and seating areas are properly prepared.
- Provide excellent customer service by addressing guest questions, accommodating special requests, and resolving concerns professionally.
Education
High School Diploma -
Morris High School
San Diego, CASkills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Schedule coordination
- Paperwork coordination
- Payment collection
- Information documentation
- HIPAA compliance
Timeline
Front Desk Medical Receptionist
Health Xpress Medical Clinic
08.2025 - 03.2026
Dispatcher
Nevada Restaurant Services
01.2025 - 09.2025
Restaurant Hostess
Penalty Box Pub
05.2022 - 01.2024
High School Diploma -
Morris High School