MYKENZIE JENSEN
Pewaukee
Summary
Compassionate and detail-oriented administrative professional with over 8+ years of experience in customer service and office support. Skilled in creating welcoming environments, managing daily operations, coordinating onboarding and payroll support, and delivering exceptional client care. Recognized for strong communication skills, empathy, and the ability to build positive relationships with clients and team members. Passionate about supporting wellness-focused organizations by ensuring smooth operations and a positive, supportive experience for every client. Committed to applying my proven skills to support team success while pursuing ongoing professional development.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Modern Exterior
2025 - Current
- Managed scheduling and calendar coordination, optimizing executive time for maximum productivity.
- Developed and maintained filing systems to ensure efficient document retrieval and organization.
- Assisted in enhancing communication across departments.
- Managed employee onboarding and offboarding processes
- Administered payroll and timekeeping for all employees in the company
- Answered multi-line phone system, routing calls, managing incoming emails, delivering messages to staff and greeting visitors while assisting needs.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Stylist & Sales Representative
Craig Berns Salon & Spa
2020.01 - Current
- Effectively addressing phone calls from dissatisfied customers to achieve prompt issue resolution.
- Exhibiting dependability by ensuring smooth operations of the salon in the owner's absence.
- Proficient in placing orders and accurately recording inventory data into the system.
- Effectively create and manage schedules for stylists, optimizing productivity and ensuring efficient allocation of resources.
- Proficient in multitasking and prioritizing tasks, effectively managing multiple responsibilities.
- Managed customer accounts, ensuring accurate information and timely updates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Mobile Service Coordinator
Van Horn Ford in Oconomowoc
2023.01 - 2025
- Establish and develop the mobile service department, including creating standard operating procedures, implementing efficient workflows, and optimizing resource allocation.
- Manage and collaborate a team of service technicians to ensure all necessary tools, parts, and equipment are available for mobile service appointments.
- Maintain accurate records of mobile service appointments, including customer information, vehicle details, and service history.
- Coordinate and schedule mobile service appointments for customers, ensuring efficient utilization of technician time and optimal customer satisfaction.
- Implemented scheduling strategies to optimize technician assignments and resource allocation.
- Developed training programs for staff on mobile service protocols and customer interaction techniques.
Manager & Sales Representative
Salt Room in Lake Country
2016 - 2020.01
- Exhibited dependability by running and managing all day to day operations of the business.
- Proficient in inventory by arranging, labeling, tracking and displaying merchandise strategically to enhance sales promotion.
- Maintain accurate records pertaining to sales transactions.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Stay updated on current sales and promotions, payment and exchange policies, as well as security practices to ensure a comprehensive understanding and adherence to the latest guidelines.
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Managed team performance, providing coaching and support to enhance employee skills.
Education
Cosmetology License -
WCTC Cosmetology School
Waukesha, WI02.2021
High School Diploma -
Arrowhead Union High School
Hartland, WI06.2018
Skills
- Exceptional verbal and written communication skills
- Proven ability to establish and nurture long-lasting relationships with clients, fostering loyalty and repeat business
- Strong problem-solving skills, capable of identifying challenges, developing innovative solutions, and overcoming obstacles to achieve sales objectives
- Proficient in effectively managing time and priorities, consistently delivering high-quality results even in demanding and fast-paced environments
- Comprehensive understanding of the product or service being sold, enabling effective demonstration and addressing customer inquiries
Timeline
Mobile Service Coordinator
Van Horn Ford in Oconomowoc
2023.01 - 2025
Stylist & Sales Representative
Craig Berns Salon & Spa
2020.01 - Current
Administrative Assistant
Modern Exterior
2025 - Current
Manager & Sales Representative
Salt Room in Lake Country
2016 - 2020.01
Cosmetology License -
WCTC Cosmetology School
High School Diploma -
Arrowhead Union High School