Mykera Dobie
Baltimore,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Miss Utility
07.2023 - 06.2024
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Team Member
Chic-Fil-A
10.2020 - 05.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Recorded orders by answering customer questions and entering requests in system.
- Worked front counter, drive-thru and other areas.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Supported great dining and meal experiences for guests.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Nursing
Morgan State University
Baltimore, MD06.2027
High School Diploma -
Western School of Tech
Catonsville06.2023
Skills
- Account updating
- Complaint resolution
- Paperwork Processing
- Call Management
- Send utility markers out to make sure no power lines are damaged for any digging occuring
Timeline
Customer Service Representative
Miss Utility
07.2023 - 06.2024
Crew Team Member
Chic-Fil-A
10.2020 - 05.2023
Bachelor of Science - Nursing
Morgan State University
High School Diploma -
Western School of Tech
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