Mykera Singleton
Dundalk,US
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Amazon
Sparrows Point, MD
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Front Desk Receptionist
University of Maryland, Baltimore
Baltimore, MD
11.2021 - 02.2023
- Coordinated appointment scheduling, optimizing calendar efficiency for staff and clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
Front Office Assistant
St. Joseph Medical Center
Towson, MD
02.2020 - 01.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing executive calendars.
- Assisted in maintaining office supplies inventory, streamlining procurement processes.
- Responded to inquiries via phone and email, delivering exceptional customer service experiences.
Education
High School Diploma -
Thurgood Marshall High School
Baltimore, MD2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Team collaboration
Certification
- CPR Certification
Languages
English
Accomplishments
- Recognized for going above and beyond the call of duty.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Care Representative
Amazon
07.2022 - Current
Front Desk Receptionist
University of Maryland, Baltimore
11.2021 - 02.2023
Front Office Assistant
St. Joseph Medical Center
02.2020 - 01.2021
High School Diploma -
Thurgood Marshall High School