Adalina DeArmond
Dundalk,MD
Summary
Proven Patient Service Administrator with a track record of enhancing customer satisfaction. Excels in office administration and team leadership, significantly improving document management processes. Skilled in MS Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint and adept at fostering relationships, consistently delivering results beyond expectations.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Endodontic Partners
Lutherville, MD
10.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Patient Service Administrator
Dental Designs Of White Marsh
White Marsh, MD
03.2022 - 05.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Patient Service Administrator
Aspen Dental
Dundalk, MD
09.2021 - 07.2022
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Assistant Sales Manager
Journeys Kidz
Towson, MD
07.2021 - 03.2022
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Hostess
Texas Roadhouse
Dundalk, MD
01.2019 - 12.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate Of Applied Science -
The Community College of Baltimore County
Essex, MDHigh School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.2020
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Administrative Support
- Team Building and Leadership
- Schedule Coordination
References
Rachel Loverde - Dental Designs of White Marsh
(410) 428-1825
Reneia Brown - Dental Designs of White Marsh (443) 649-4547
Timeline
Patient Care Coordinator
Endodontic Partners
10.2024 - Current
Patient Service Administrator
Dental Designs Of White Marsh
03.2022 - 05.2024
Patient Service Administrator
Aspen Dental
09.2021 - 07.2022
Assistant Sales Manager
Journeys Kidz
07.2021 - 03.2022
Hostess
Texas Roadhouse
01.2019 - 12.2019
High School Diploma -
Patapsco High School & Center For Arts
Associate Of Applied Science -
The Community College of Baltimore County