Mykeria Wimberly

• Core/Medicaid Services Including:

o Maintain an active caseload

o Provide services in the community to individuals and families to assist client in teaching skill building, parenting, coping, overcoming barriers and reaching goals according to individual treatment plan

o Link clients to resources in the community

o Case management

o Complete all required documentation in a timely manner

o Attend all mandatory meeting and comply with all policies and procedures

• Once approved by DHS Provide Supervised visit in the community, Hotel stays, and transport clients including foster children and families Maintain an active caseloadand drug screen services to collect (hair follicle, urine and oral)

• Enhanced client satisfaction by providing personalized case management and support services.
• Improved service delivery by conducting thorough assessments and developing tailored intervention plans.
• Collaborated with community partners to streamline resource access for clients in need.
• Increased client self-sufficiency through targeted skill-building workshops and trainings.
• Streamlined documentation processes, ensuring accurate record-keeping and timely reporting.
• Facilitated group sessions to address common issues among clients, fostering peer support networks.
• Strengthened inter-agency collaboration by participating in multidisciplinary team meetings and sharing relevant information.
• Advocated for policy changes to better serve vulnerable populations within the community.
• Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
• Educated clients on available resources, empowering them to make informed decisions about their care plans.

• Assist disabled and/or elderly patients in their homes or at care facilities
• Assist with housekeeping, toiletry, personal hygiene, appointment scheduling, preparing foods, running errands, self-administration medications, and providing companionship
• Monitor and provide written report changes in client’s physical and/or mental condition.
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• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
• May be required to work in one or multiple queues/skill sets over various customer contact channels
• Responsible for improving customer retention through programs and service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all company products, services and promotions
• Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
• Utilize operational systems to process purchases of AT&T products and services; i.e
• Collections, payments for Wireless bills and accessories
• Enter data from customer’s information into various software programs
• Monitor field calls and/or web-based service requests from customers and/or clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.

• Performs daily responsibilities including, but not limited to: assisting customers, register operations, answering the phone, making P.A
• Announcements and completing business service transactions
• Ensures customer care and selling are #1 priority
• Maintains a clean work area and replenishes required supplies
• Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook
• Answers telephone professionally; monitors incoming calls to ensure timely associate response
• Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the floor
• Understands precise register functions including, but not limited to: processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments
• Assist in training checkout service and service desk.
• Enhanced customer satisfaction by providing efficient bagging and carryout services.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.