MYKHAILO KRASNOSHAPKA

• Run food from the kitchen to the banquet event floor on demand.

• Set Up tables as directed.

• Assist with food and table prep before the event begins.

• Set up buffets with food presentation standards and practices in mind ensuring safe food handling performance.

• Serve all plated events to guests and respond to requests for beverages, appetizers and other needs.

• Clear used dishes and glasses between courses.

• Communicate with banquet supervisor/captain as well as other servers and event organizers.

• Serve alcoholic and non-alcoholic beverages.

• Evaluated employee job performance and motivated staff to improve productivity.
• Delegated work to staff, setting priorities and goals.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Created reports on daily, weekly, monthly basis related to customer service activities.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

• Demonstrates patience in dealing with customers and Team Members.

• Strong basic math skills.

• Strong to excellent communication skills and willingness to work as part of a team.

• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.

• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.

• Ability to follow directions and procedures; effective time management and organization skills.

• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

•Strong attention to detail.

• Coordinate pickups and deliveries across location
• Communicate with customers daily about freight movements and delivery timetables
• Monitored Dispatched calls and took action to resolve and correct potential problems
• Documented service activities and issues and produced regular reports
• Tracked purchase orders and vendor invoices for outside services
• Received new orders, prepared documentation and assigned personnel