Mykhailo Kvirkviia

-Provide excellent customer service by assisting clients with vehicle selection, reservations, and rental agreements.

- Efficiently manage the rental process, including vehicle inspection, documentation, and ensuring a smooth pickup and return experience.

- Implemented process improvements in areas that were underperforming.

- Supervise a team of 7 people, providing exceptional coaching and mentoring.

- Resolve customer inquiries and concerns promptly and effectively, maintaining a high level of customer satisfaction.

- Collaborate with team members to ensure the fleet is properly maintained and available for rental.
- Assisted customers with rental inquiries, reservation changes, and dispute resolutions.

- Conducted thorough vehicle inspections and communicated any damages to the maintenance team.

- Coordinated with other departments to streamline the rental process and enhance overall customer experience.

- Recognized for consistently achieving high customer satisfaction ratings.

- Increased branch revenue by implementing effective management strategies and maintaining strong customer relationships

- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients needs.

- Managed risk by ensuring adherence to regulatory requirements and internal policies.

- Forged solid partnerships with local businesses and community organizations to enhance the branch's reputation in the market area.

- Maximized employee engagement through regular communication, recognition programs, and team-building activities.

- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.