Mykia Brown
Paterson,NJ
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BioReference Laboratories
Elmwood Park, NJ
12.2023 - Current
- Handled between 50 to 75 calls, chats, and emails each day.
- Delivered detailed results to oncology providers.
Ensured accuracy of test codes and specimen requirements provided to providers.
Customer Service Representative
Kayal Orthopaedic Center
Glen Rock, NJ
02.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated multiple provider schedules for orthopedic consultations.
- Completed patient registration before their scheduled appointments.
- Processed requests for medication refills.
SBS CUSTOMER SERVICE REP
ADP
PARSIPPANY , NJ
08.2022 - 02.2023
- Provided customer service support for employee inquiries regarding benefits, payroll deductions, and other related issues.
- Responded promptly to customer inquiries about card services via phone, email, or chat channels.
- Provided customer service support to employees regarding payroll related inquiries or issues.
Education
High School Diploma -
PATERSON CATHOLIC
PATERSON NJ06-1997
Delaware State University
Dover, DESkills
- Call center operations
- Patient registration
- Benefits administration
- Time management
- Attention to detail
- Order processing
- Call center experience
Timeline
Customer Service Representative
BioReference Laboratories
12.2023 - Current
SBS CUSTOMER SERVICE REP
ADP
08.2022 - 02.2023
Customer Service Representative
Kayal Orthopaedic Center
02.2022 - 11.2023
High School Diploma -
PATERSON CATHOLIC
Delaware State University
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