Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Mykyta Fedorov

Warminster,PA

Summary

  • Adept at enhancing customer experiences and streamlining order management, I leveraged team support and point-of-sale expertise to elevate service standards at Legends Seniors Living. My proactive approach in training peers and implementing feedback significantly improved service quality, showcasing my multitasking prowess and dedication to excellence.
  • Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
  • Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

1
1
year of professional experience

Work History

Server

Legends Seniors Living
Warminster, PA
08.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Took orders from customers accurately and in a timely manner.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Customer Service Cashier

Pizza Plaza of Warmister
Warminster, PA
05.2024 - 08.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Retail Sales Associate

Old Navy
Warminster, PA
05.2024 - 08.2024
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.

Server

Family Fresh Cafe
Sunny Isles Beach, FL
11.2023 - 03.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Central Bucks East
Doylestown, PA
06-2024

Associate of Science - Business Administration And Management

Bucks County Community College
Newtown, PA

Skills

  • Team member support
  • Point of sale operation
  • Item promotion
  • Order management
  • Multitasking and organization
  • Check processing
  • Telephone management
  • Cash handling

Affiliations

  • Front-end Web Developer

Languages

Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual

References

References available upon request.

Timeline

Server

Legends Seniors Living
08.2024 - Current

Customer Service Cashier

Pizza Plaza of Warmister
05.2024 - 08.2024

Retail Sales Associate

Old Navy
05.2024 - 08.2024

Server

Family Fresh Cafe
11.2023 - 03.2024

High School Diploma -

Central Bucks East

Associate of Science - Business Administration And Management

Bucks County Community College

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Mykyta Fedorov