Myla Kinsey
Jay
Summary
Dynamic manager with proven success in delivering exceptional customer service. Skilled in problem solving, team leadership, and staff training. Committed to enhancing operational efficiency and driving customer satisfaction.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Manager
Cn Brown / Big Apple
Wilton
11.2019 - Current
- Directed daily operations to ensure efficient workflow and service quality.
- Oversaw inventory management and supply chain processes for optimal stock levels.
- Implemented scheduling systems to enhance team productivity and coverage.
- Trained staff on customer service protocols and operational procedures.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Managed inventory levels and restocked merchandise in collaboration with team members.
- Processed customer transactions accurately and efficiently at a high-volume retail environment.
- Assisted customers with product inquiries and provided exceptional service throughout their shopping experience.
- Addressed customer complaints promptly to ensure satisfaction within company guidelines.
- Processed cash, credit, and return transactions in compliance with company policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new cashiers on register operations and customer service standards effectively.
- Enforced safety standards to create a secure working environment for all employees.
Skills
- Sales management
- Staff training
- Team leadership
- Recruiting and interviewing
- Coaching and mentoring
- Employee onboarding
- Inventory management
- Scheduling optimization
- Shift scheduling
- Cash handling
- Problem solving
- Data analysis
- Time management
- Task delegation
- Disciplinary techniques
- Safety procedures
- Effective communication
- Clear communication
- Customer service
Certification
Underground Storage Tank
Timeline
Manager
Cn Brown / Big Apple
11.2019 - Current