MYLA WILLIAMS
Bridgeport,CT
Summary
A highly motivated and diligent individual with a strong desire to embrace new challenges. Demonstrates a robust work ethic, adaptability, and exceptional interpersonal skills. Proficient in working independently and rapidly acquiring new competencies. Customer-focused, with excellent multitasking and time management abilities. Committed to providing each customer with a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Summit Health
White Plains, NY
05.2024 - 04.2026
- Provided exceptional customer service to patients and families in a busy healthcare setting.
- Assisted patients with insurance inquiries and verification processes efficiently.
- Coordinated appointment scheduling and managed patient records within electronic health systems for streamlined operations.
- Facilitated patient scheduling and appointment management for diverse healthcare services.
- Handled patient inquiries and concerns with professionalism and empathy.
- Managed incoming calls, directing them to appropriate departments promptly.
- Responded to patient inquiries regarding billing information, ensuring clarity and understanding.
- Created new patient charts to maintain accurate and up-to-date records for incoming patients.
Team Member
Party City
Fairfield, CT
10.2023 - 05.2024
- Assisted customers with product selection and streamlined ordering process.
- Delivered customer service support, enhancing overall satisfaction.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with a friendly demeanor.
- Answered phone calls on inquiries about products or services.
Assistant Preschool Teacher
Learning Experience
Monroe, CT
03.2023 - 08.2023
- Developed and implemented engaging lesson plans in academic subjects using diverse teaching techniques to enhance student learning.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Managed student behavior in classroom by setting up and enforcing rules and procedures.
- Established and maintained classroom rules and procedures to effectively manage student behavior and promote a positive learning environment.
- Oversaw student activities throughout the day, ensuring safety and engagement both in the classroom and during outdoor breaks.
Two's Teacher
Bright Path
Newtown, CT
10.2022 - 03.2023
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Maintained classroom environments conducive to student learning and supporting physical, social, and emotional development.
- Managed student behavior in classroom by providing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
Three's Teacher
Christ's Church Nursery School
Easton, CT
01.2022 - 09.2022
- Prepared and maintained classroom environments to support student learning and foster physical, social, and emotional development.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Supervised students throughout day, ensuring safety and engagement both in classroom and during breaks.
- Collaborated with parents to discuss students' progress and identify areas for improvement.
Teacher's Assistant
Create Learning Center
Wilton, CT
08.2021 - 12.2021
- Engaged children in creative arts and crafts projects
- Assisted children in changing clothes and diapers
- Changed clothes/ diapers
- Prepared and warmed up lunches to provide nutritious meals for children
- Supervised outdoor free time for children
Ambassador
Premium Parking
Norwalk, CT
11.2019 - 04.2021
- Assisted customers with understanding parking rates and payment requirements to enhance their experience.
- Delivered exceptional customer service to strengthen brand loyalty and recognition.
- Fostered customer confidence by actively listening to concerns and providing thoughtful feedback.
Receptionist
Gary Crooks Memorial Center
Bridgeport, CT
06.2019 - 08.2019
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming, and directing to proper personnel.
- Sorted and directed incoming mail daily to appropriate personnel, facilitating effective communication.
Education
High School Diploma -
Central High School
Norwalk, CTSome College (No Degree) - Sociology
Norwalk Community College
Norwalk, CTSkills
- Team collaboration
- Customer Service-Oriented
- Issue Resolution
- Workflow Optimization
- Time management
- Attention to detail
- Professional Demeanor
- Empathetic Communication
- Relationship Building
- Positive energy
- Student-centered approach
- Differentiated learning
- Lesson Planning
- Student-centered approach
Timeline
Patient Service Representative
Summit Health
05.2024 - 04.2026
Team Member
Party City
10.2023 - 05.2024
Assistant Preschool Teacher
Learning Experience
03.2023 - 08.2023
Two's Teacher
Bright Path
10.2022 - 03.2023
Three's Teacher
Christ's Church Nursery School
01.2022 - 09.2022
Teacher's Assistant
Create Learning Center
08.2021 - 12.2021
Ambassador
Premium Parking
11.2019 - 04.2021
Receptionist
Gary Crooks Memorial Center
06.2019 - 08.2019
High School Diploma -
Central High School
Some College (No Degree) - Sociology
Norwalk Community College