Mylah O'Connell
Summary
Adaptable server with a proven track record at DRAKES, where I excelled in guest engagement and sales expertise. Recognized for a strong work ethic and professional appearance, I consistently enhanced customer satisfaction and exceeded performance goals, earning accolades such as employee of the month at Cracker Barrel. I am motivated and reliable on weekends and holidays.
Overview
5
5
years of professional experience
Work History
Server
DRAKES Come Play
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cracker Barrel Old Country Store Inc
07.2021 - 11.2022
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked flexible hours across night, weekend, and holiday shifts.
- was employee of the month and received many compliments from guest.
Host/expo/togo Specialist
Cheddars Scratch Kitchen
10.2019 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Associate in Business And Administration -
Jefferson Community And Technical College
Louisville, KY06.2024
High School Diploma -
South Oldham High School
Crestwood, KY06.2021
Skills
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Memory retention
- Sales expertise
- Sales Techniques
- Adaptable and Flexible
- Excellent Communication
Timeline
Server
DRAKES Come Play
07.2023 - Current
Server
Cracker Barrel Old Country Store Inc
07.2021 - 11.2022
Host/expo/togo Specialist
Cheddars Scratch Kitchen
10.2019 - 07.2021
Associate in Business And Administration -
Jefferson Community And Technical College
High School Diploma -
South Oldham High School
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