Mylan T. Nguyen
Wake Forest,NC
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
20
20
years of professional experience
Work History
Volunteer
E. Carroll Joyner Park
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Software Development Engineer in Test
Healthmine
06.2021 - Current
- Reviewed code with Product Managers to ensure compliance and excellence, designed test scenarios for critical functionalities, and authored technical documentation, enhancing user experience and system robustness
- Developed the QA Utilities CLI Tool, streamlining the creation of test entities and improving test coverage while leveraging Pivotal Tracker to clarify user stories for efficient mobile app testing
- Played a pivotal role in QA validation, identifying 23 critical bugs and championing 11 enhancement requests, leading to measurable improvements in product quality and user satisfaction
- Optimized database patch processes, enhancing PHA application performance, and restored functionality to HTML email templates, ensuring reliable client communication
- Oversaw feature design and implementation, utilizing SQL for on-demand reporting, and managed email campaigns, achieving enhanced data integrity and reduced system downtime
- Harmonized Agile and Kanban practices with product quality, participated in SaaS platform design, and fostered team development, resulting in optimized workflow processes and continuous improvement
Mom's Helper
My Household
01.2011 - Current
- Assisted with light housekeeping duties as well as running errands.
- Administered basic first-aid and medication in emergency situations.
- Maintained entire family's schedule and organized events.
- Coordinated appointments with medical professionals.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided emotional support and companionship to my mom.
- Provided assistance with medication management.
- Assisted my mom with physical therapy exercises.
- Developed and implemented activities to improve mom' quality of life.
- Facilitated transportation to and from appointments.
Sr Engineer - Oracle Fusion/Siebel CRM Support
Oracle America, Inc.
05.2004 - 09.2020
- Company Overview: formally Siebel Systems
- Delivered global technical support for CX Sales and B2B Cloud Services, resolving over 5000 software issues and leveraging data analysis to enhance product performance and customer satisfaction
- Facilitated cross-departmental collaboration to optimize issue resolution workflows, demonstrating technical proficiency in Oracle BI Analytics and BI Publisher reporting tools
- Spearheaded customer relations and provided mentorship, fostering team confidence and problem-solving skills
- Formally Siebel Systems
Education
Certificate - Product Management
The Graduate School At The University of North Carolina – Chapel Hill
05.2024
Bachelor of Science - Computer Science, Mathematics
NC State University
Raleigh, NC01.2003
Skills
Windows
MS Office
Positive Attitude
Teamwork and Collaboration
Organized and Efficient
Attention to Detail
Team Collaboration
Leadership Qualities
Community Service
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Software Development Engineer in Test
Healthmine
06.2021 - Current
Mom's Helper
My Household
01.2011 - Current
Sr Engineer - Oracle Fusion/Siebel CRM Support
Oracle America, Inc.
05.2004 - 09.2020
Volunteer
E. Carroll Joyner Park
Certificate - Product Management
The Graduate School At The University of North Carolina – Chapel Hill
Bachelor of Science - Computer Science, Mathematics
NC State University
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