Mylani Rivera
Westchester ,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Target
Hillside, IL
07.2022 - 07.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Associate
Target
Hillside, IL
03.2020 - 07.2022
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Built relationships with customers by providing friendly customer service.
Lead Quality Analyst
Business-Software.Com
Chicago, IL
08.2019 - 05.2020
- Lead Fulfillment- completing leads and correcting lead data that is incorrect
- Ensuring lead quality
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed large datasets with statistical methods and software programs.
Dishwasher
University Of Illinois - Urbana-Champaign
Urbana, IL
03.2019 - 01.2020
- Maintain clean and well-organized kitchen areas to promote efficiency
- Wash pots, pans and trays by hand and using industrial washing machine
- Clean dishes with detergent, rinsing and sanitizing chemicals
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Teacher's Assistant
AmeriCorps
Chicago, IL
06.2018 - 08.2018
- Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Distributed and collected tests and homework to collate and prepare for grading
- Graded assignments and tests using answer key, documented results and informed lead teacher of students’ performance
Education
Some College (No Degree) - Undeclared
University of Illinois At Urbana-Champaign
Champaign, IL2022
High School Diploma -
Pritzker College Prep
Chicago2018
Skills
- Time management
- Strategic Planning
- Classroom support
- Performance Management
- Positive and cheerful
- Communication
- Team Work
Community Service
- New Life Covenant- Children Ministry
- Bishop Conway
- Pritzker College Prep
Timeline
Manager
Target
07.2022 - 07.2024
Associate
Target
03.2020 - 07.2022
Lead Quality Analyst
Business-Software.Com
08.2019 - 05.2020
Dishwasher
University Of Illinois - Urbana-Champaign
03.2019 - 01.2020
Teacher's Assistant
AmeriCorps
06.2018 - 08.2018
Some College (No Degree) - Undeclared
University of Illinois At Urbana-Champaign
High School Diploma -
Pritzker College Prep