Alphonso Rattliff
Clearwater,FL
Summary
Proven track record in enhancing customer satisfaction and reducing fraud risks, as demonstrated at Fidelity Information Services. Skilled in critical thinking and problem-solving, I significantly improved fraud detection rates through innovative data analysis techniques. Specialize in delivering exceptional customer service and strategic fraud prevention, contributing to company success.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Pink Energy
01.2019 - Current
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Solarmax
01.2017 - 01.2019
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Qaulty Assurance Manager
Bears Solutions
01.2015 - 01.2017
- Monitored operations metrics to deliver regular reporting to senior leadership.
- Conducted analysis and corrective actions to facilitate incident investigations.
- Supervised corrective actions and improvement plans and developed reporting mechanisms to supply briefings to management.
Fraud Analyst
Macy's
01.2010 - 01.2015
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tailored fraud detection systems to specific product lines, significantly reducing risk of financial loss.
Fraud Analyst
Fidelity Information Services
01.2003 - 01.2010
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Improved team's fraud detection rate with introduction of new data analysis techniques.
Education
High School Diploma -
Westinghouse High School
Pittsburgh, PA05.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Pink Energy
01.2019 - Current
Customer Service Representative
Solarmax
01.2017 - 01.2019
Qaulty Assurance Manager
Bears Solutions
01.2015 - 01.2017
Fraud Analyst
Macy's
01.2010 - 01.2015
Fraud Analyst
Fidelity Information Services
01.2003 - 01.2010
High School Diploma -
Westinghouse High School
Similar Profiles
Leann TubbsLeann Tubbs
Permit Runner at Pink EnergyPermit Runner at Pink Energy
Beverly ReynoldsBeverly Reynolds
Scheduling Coordinator at PINK ENERGYScheduling Coordinator at PINK ENERGY
MIRANDA MIRONMIRANDA MIRON
Senior Account Manager at Pink EnergySenior Account Manager at Pink Energy
Carolynn CavanaughCarolynn Cavanaugh
Patient Advocate at First Stop HealthPatient Advocate at First Stop Health
Roman MadottaRoman Madotta
AVP, Member Care at GTE FinancialAVP, Member Care at GTE Financial