Myles Golden
Cleveland,OH
Summary
Dynamic professional skilled in team leadership and problem-solving within healthcare settings. Known for effectively managing high call volumes and contributing to enhanced patient satisfaction and operational success.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
University Hospitals
2024.04 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed insurance verification, enhancing approval rates and minimizing claim rejections.
- Assisted patients with appointment scheduling, promoting efficient use of healthcare resources.
- Streamlined front desk operations, improving workflow efficiency and reducing patient wait times.
- Collaborated with clinical staff to address patient inquiries, fostering a positive care experience.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Specialist
Cleveland Clinic
2022.10 - 2024.03
- Conducted follow-up calls to patients, ensuring adherence to treatment plans and appointments.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Answered incoming calls, scheduled appointments and filed medical records.
Post Office Mail Clerk
United States Post Office
2020.02 - 2021.08
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Supported management decisions by providing insightful feedback on workflow optimization strategies based on hands-on experience as a Mail Clerk.
- Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
- Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
Coordinator
Amazon
2018.05 - 2020.08
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Facilitated training sessions to onboard new team members, enhancing team capabilities and knowledge sharing.
- Entered data, generated reports, and produced tracking documents.
Store Director
HomeGoods, TJX Companies
2016.10 - 2019.10
- Directed store operations, ensuring compliance with company policies and procedures.
- Oversaw staffing functions including hiring, scheduling, and performance evaluations to meet operational needs.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
Education
High School Diploma -
Cleveland School of Arts
Cleveland, OHSkills
- Customer service
- Insurance verification
- Patient registration
- Team leadership
- Phone and email etiquette
- Multitasking and organization
- Healthcare systems navigation
- Medical terminology
- Problem-solving
- Flexible schedule
Timeline
Patient Access Representative
University Hospitals
2024.04 - Current
Patient Service Specialist
Cleveland Clinic
2022.10 - 2024.03
Post Office Mail Clerk
United States Post Office
2020.02 - 2021.08
Coordinator
Amazon
2018.05 - 2020.08
Store Director
HomeGoods, TJX Companies
2016.10 - 2019.10
High School Diploma -
Cleveland School of Arts