Myles Howell
The Porch
Mesa,AZ
1
Language
1
Certification
8
years of professional experience
Results-driven Market Quality Representative with over 10 years in customer service and client relations. Specializes in complaint resolution and task prioritization. Proven ability to foster client relationships and enhance team performance. Seeking Customer Relations Manager, Insurance Advisor, or Client Services Specialist roles to apply strong communication and organizational skills.
Work History
Market Quality Representative
6 Months- Investigated order quality issues and fraud trends, enhancing platform integrity.
- Analyzed marketplace data and implemented solutions, decreasing cancellations.
- Collaborated with Dashers, merchants, and customers, improving performance metrics.
- Investigated order quality issues and fraud trends to protect platform integrity.
- Maintained high standards for customer satisfaction and platform reliability.
Customer Service Representative
2 Months- Delivered inbound phone and digital support to cardmembers, ensuring effective resolution in a fast-paced environment.
- Resolved customer inquiries related to account balances, transactions, and statements.
- Resolved billing disputes, charge inquiries, and processed payments and card replacements, enhancing customer satisfaction.
- Informed customers about products, services, and benefits, empowering them to make informed decisions.
- Met or exceeded performance metrics for quality and customer satisfaction.
ADT Sales Representative
3 Months- Generated new business through daily door-to-door prospecting, increasing customer base.
- Delivered personalized product presentations and tailored solutions, enhancing customer satisfaction.
- Generated new business through daily door-to-door prospecting.
- Consistently met or exceeded sales goals in fast-paced, target-driven environment, contributing to overall team success.
- Developed resilience and adaptability through high-volume outreach.
Bartender
6 Years 7 Months- Engaged with guests to provide exceptional service and enhance customer experience.
- Engaged with guests to deliver exceptional service and foster memorable experiences.
- Monitored stock levels and coordinated with management to ensure uninterrupted service.
- Collaborated with bartenders, servers, and kitchen staff to streamline operations.
Kitchen Manager/boc
3 Years 11 Months- Supervised food preparation, enhancing customer satisfaction through consistent quality.
- Maintained inventory levels and conducted weekly inventories to ensure availability of ingredients.
- Trained employees on safe operation of kitchen equipment and proper handling, promoting a safe kitchen environment.
- Ordered kitchen materials and ingredients based on menu and demand.
- Maintained inventory levels and conducted weekly inventories.
Sales Floor Specialist
4 Months- Educated customers on product features, promotions, and financing options to enhance purchasing decisions.
- Acted as point of contact for customers and vendors within department.
- Ensured customer needs were met before leaving the store.
- Provided tailored customer service by actively understanding needs and addressing inquiries.
- Provided project estimates, scheduled installer visits, and tracked orders.
Education
- Marketing
College
Upper secondary education
High school diploma or GED
Upper secondary education
College
- Psychology
College
Skills
Customer inquiry handling
Customer service
Client onboarding
Customer complaint resolution
Customer engagement strategies
Call center
Financial transaction processing
Promoting bank products
Promoting bank services
Team Collaboration
Teamwork
Management
Leadership
Stakeholder engagement
Communication skills
Verbal communication
Effective communication
Client communication
Telephone communication
Relationship building
Administrative experience
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Teams
Zoom
Google Docs
Presentation software
Productivity software
Paylocity
ADP
Windows
Point-of-Sale (POS) Systems
CRM system proficiency
Computer operation
Computer skills
Computer literacy
Multitasking skills
Task prioritization
Time management
Organizational skills
Critical thinking
Analytical thinking
Analysis skills
Confidential information handling
Regulatory knowledge
Financial client services
Hospitality management
Experience with autism
Serving
Telephone client interaction
Compensation administration
Talent acquisition strategy
Promoting bank services
Analytical thinking
Client relationship development
Telephone client interaction
POS
Compensation administration
Certification
- Food Safety Certification
- Food Handler Certification
- Driver's License
Languages
English
Timeline
Market Quality Representative
DoorDash
02.2026 - CurrentRead More
Customer Service Representative
American Express
11.2025 - 01.2026Read More
Bartender
The Porch
01.2020 - CurrentRead More
ADT Sales Representative
ADT
05.2019 - 08.2019Read More
Kitchen Manager/boc
Fat Willy’s
01.2019 - 12.2022Read More
Sales Floor Specialist
Lowe’s
01.2019 - 05.2019Read More
Chandler-Gilbert Community College
from Psychology
Read More
Chandler-Gilbert Community College
College
Read More
Upper secondary education
Read More
High school diploma or GED
Read More
Upper secondary education
Read More
Chandler-Gilbert Community College
from Marketing
Read More