Mylisia Jackson
Certified Nursing Assistant
Cairo,Georgia
Summary
My main objective is to build lasting relationships with customers solve customer problems in creative ways, help organizations grow with higher retention, up-sales, and cross-sales, work in a fast-paced environment, and further existing experience working with customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Certified Nursing Assistant
Archbold Memorial Hospital
Thomasville , GA
01.2023 - 04.2023
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Med-Surg
Front End Associate/Cashier /Customer Service
Walmart
Cairo, Ga
01.2021 - 02.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Order and Delivery Position
Walmart
Cairo, Ga
01.2021 - 02.2023
- Making sales and promoting Wal-mart plus.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Followed corporate procedures to maintain company and customer data confidentiality.
Hostess and Drive
Thru | Dairy Queen
Cairo, Ga
08.2020 - 01.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Front Desk Receptionist
Cairo High School
Cairo, Ga
01.2019 - 01.2021
- Offer support to librarians or library managers, helping to register patrons, update records, answer customer queries, and shelve books
- Outbound and Inbound calls
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
Long-Term Care PCA
Volunteer
Cairo, GA
12.2018 - 11.2020
- Conducted in-home visits to provide supportive services.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Volunteered with the elderly
Education
High School Diploma -
Cairo High School
01.2019 - 05.2021
ASN - Nursing
Southern Regional Technical College
08.2022 - 05.2024
Skills
Computer proficiencyundefined
Certification
Google Certified Data Analyst- Certified 08/23
Timeline
Google Certified Data Analyst- Certified 08/23
04-2023
Certified Nursing Assistant
Archbold Memorial Hospital
01.2023 - 04.2023
ASN - Nursing
Southern Regional Technical College
08.2022 - 05.2024
CNA-Certified Nurse Assistant
06-2022
Basic Life Support Certification
05-2021
Front End Associate/Cashier /Customer Service
Walmart
01.2021 - 02.2023
Order and Delivery Position
Walmart
01.2021 - 02.2023
Hostess and Drive
Thru | Dairy Queen
08.2020 - 01.2021
High School Diploma -
Cairo High School
01.2019 - 05.2021
Front Desk Receptionist
Cairo High School
01.2019 - 01.2021
Long-Term Care PCA
Volunteer
12.2018 - 11.2020
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