KEEGAN GRUBBS
Southgate,MI
Summary
Dynamic professional with extensive experience in customer service and healthcare, notably at Corewell Health. Proven ability to enhance client satisfaction through effective problem-solving and empathetic communication. Proficient in Microsoft Office, demonstrating strong time management skills while managing multiple tasks efficiently. Committed to delivering exceptional support and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT
Corewell Health
Dearborn, Michigan
08.2023 - Current
- Facilitated personal hygiene and daily living needs for patients to enhance comfort.
- Delivered effective transportation, medication administration, and vital sign monitoring.
- Maintained composure during medical emergencies, responding according to established protocols.
- Communicated clearly with patients, families, and interdisciplinary teams to address concerns.
- Adapted to changing needs while prioritizing tasks in high-pressure environments.
- Ensured compliance with safety and health regulations to promote patient well-being.
Mortgage Loan Officer
Rocket Mortgage
Michigan, Michigan
01.2022 - 11.2022
- Conducted top-level sales training in mortgage information and sales techniques.
Developed client relationships to facilitate informed financial decision-making.
Provided prompt, professional responses to client inquiries and requests.
Executed on-the-spot problem solving to address client issues effectively.
Managed multitasking across multiple systems to enhance efficiency.
Certified Nursing Assistant
Beaumont Commons
Michigan, Michigan
03.2017 - 12.2021
- Facilitated personal hygiene and daily living needs for patients to enhance comfort.
- Delivered effective transportation, medication administration, and vital sign monitoring.
- Maintained composure during medical emergencies, responding according to established protocols.
- Communicated clearly with patients, families, and interdisciplinary teams to address concerns.
- Adapted to changing needs while prioritizing tasks in high-pressure environments.
- Ensured compliance with safety and health regulations to promote patient well-being.
Receptionist
Southgate Lincoln
Michigan, Michigan
03.2016 - 03.2017
- Answered phones with professionalism to handle customer inquiries efficiently.
Filed paperwork accurately to maintain organized records.
Executed office tasks promptly to support daily operations.
Delivered top-tier customer service consistently, ensuring client satisfaction.
Education
Diploma - Southgate
SOUTHGATE ANDERSON HIGH SCHOOL
Southgate01.2013
Skills
- Customer service
- Microsoft Office
- Computer proficiency
- Time management
- Problem solving
- Empathy
- Interpersonal skills
References
References available upon request.
Timeline
CERTIFIED NURSING ASSISTANT
Corewell Health
08.2023 - Current
Mortgage Loan Officer
Rocket Mortgage
01.2022 - 11.2022
Certified Nursing Assistant
Beaumont Commons
03.2017 - 12.2021
Receptionist
Southgate Lincoln
03.2016 - 03.2017
Diploma - Southgate
SOUTHGATE ANDERSON HIGH SCHOOL
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