MYLLISSA REYES
Hospital Sisters Health System
Boise,ID
20
years of professional experience
Results-driven professional skilled in managing complex administrative tasks and coordinating executive projects. Expertise in optimizing workflows to enhance decision-making and operational efficiency. Strong project management and data analysis capabilities streamline processes and support leadership. Detail-oriented with proven ability to handle multiple priorities in fast-paced environments while addressing challenges to achieve team goals.
Work History
Administrative Fellow
3 Years 1 Month- Coordinate enterprise-level healthcare initiatives focused on operational improvement, workflow optimization, and clinical process standardization across medical group practices
- Lead collaboration efforts between operational leaders, IT teams, clinical staff, providers, and external vendors to support healthcare system initiatives and improve organizational efficiency
- Monitored project progress, maintained reporting tools, and communicated operational updates to leadership teams, enhancing informed decision-making and strategic planning
- Support regulatory and compliance-focused initiatives through quality monitoring, process documentation, and standardized reporting practices
- Develop presentations, dashboards, reports, and tracking systems to support operational leadership, project management, and performance improvement strategies
- Developed presentations, dashboards, reports, and tracking systems that supported operational leadership, project management, and performance improvement initiatives
- Facilitated interdisciplinary communication between providers, clinic leadership, operational teams, and external partners, promoting effective patient care delivery
Intern Women’s Health
2 Months- Assisted healthcare professionals in delivering comprehensive care for women across various life stages, enhancing patient support
- Coordinated with clinic staff to organize and conduct educational sessions on women's health topics, increasing community awareness
- Participated in initiatives to reduce healthcare disparities, promoting equitable access to care for all women
Pharmacy Intern
5 Months- Investigated test claims at St. Luke’s pharmacy locations to ensure compliance and accuracy
- Conducted interviews with pharmacists and pharmacy technicians and monitored the quality of work
- Forecasted potential audit risks to mitigate unfavorable outcomes and enhance future processes
- Communicated findings clearly and objectively, emphasizing evidence to support data-driven decisions
- Provided a transparent account of our investigation process and the reasoning behind our conclusions to pharmacy leadership
Patient Access Specialist 2
9 Months- Ensured professional, timely, and accurate communication in all customer interactions to enhance overall experience
- Leveraged technology and tools to streamline departmental workflows and improve service delivery
- Managed phone communications and maintained workflows with high attention to detail and accuracy
- Utilized a variety of technology, tools, and resources to support departmental workflows
Administrative Assistant/Billing Specialist, Temp
2 Months- Facilitated patient payment plans, sent invoices, billed insurance, initiated collections process for unpaid patient balances
- Facilitated patient payment plans, invoiced patients, billed insurance, and initiated collections for unpaid balances, ensuring timely revenue recovery
- Created and maintained organized patient files to support efficient access to records
- Created, managed, and maintained patient files
- Balanced end-of-day payments and ensured accuracy of daily banking deposits, contributing to financial integrity
Human Resources Assistant
10 Months- Provided technical HR assistance to Staffing, Benefits, Suitability, Performance & Position Management, and Employee and Labor Relations offices with the Human Resources Department
- Assisted specialists with scanning, coding, and creating packets for 5K+ documents, ensuring accurate and organized record-keeping
- Created packets for new employee orientation, and assisted new employees with completing FEGLI, TSP, and FEHB paperwork
- Managed phone communications, distributed mail, ordered supplies, and maintained facility requests to support daily office operations
- Created orientation packets for new employees and guided them in completing FEGLI, TSP, and FEHB paperwork, facilitating a smooth onboarding process
Financial Services Representative
1 Year 1 Month- Provided high-quality customer service, identified customer needs, and recommended additional products and services, resulting in a 15% increase in client services purchased
- Opened new checking, savings, IRA, HSA, COD, and safety deposit box accounts; managed paying and receiving functions, closed accounts, renewed certificate accounts, and assisted customers with accounting inquiries
- Balanced daily transactions and verified cash totals.
- Cross-sold services and performed related receptionist and secretarial functions.
Legal Assistant
1 Year 7 Months- Managed office calendar and prepared court documents for timely submissions
- Researched and prepared discovery requests and motions for summary judgment.
- Updated office database and case management software while overseeing all incoming and outgoing mail
- Handled banking deposits, managed office operations, and addressed client complaints.
Team Leader
8 Years- Led team of 10 in daily tasks and weekend food service operations, enhancing service delivery for 500+ organizational members
- Mentored, counseled and guided team members in achievement of personal and professional goals
- Organized recreational program to foster collaboration and teamwork during international operations, including team sport tournaments, movie nights, karaoke, and talent events
- Provided specialized services in search and recovery operations, mortuary affairs, fitness and nutrition, and hotel and restaurant management
Education
Bachelor of Science - Political Science
Master of Science - Healthcare Administration
Skills
Project management
Data analysis
Information Governance
Software: Microsoft Office Suite
SharePoint
HealthcDigital Records ManagementSPatient Privacy Compliance eClinicData Management ToProject Management Tools
USA Staffing
PrivPlus
HR Smart
Vetpro
Epic
Ntracks
Premier
Project Tracking Systems
Healthcare Reporting Tools
EHR Workflow Systems
Operating Systems: Mac / Microsoft Windows
Stakeholder Engagement
Problem-solving
Attention to detail
Time management
Customer service
Affiliations
- Student Veterans of America (SVA)
- American College of Healthcare Executives (ACHE)
- American Hospital Association (AHA)
- Student Association of Healthcare Administration (SAHCA)
Timeline
Administrative Fellow
Hospital Sisters Health System
07.2023 - CurrentRead More
Intern Women’s Health
St. Alphonsus Regional Medical Center
06.2023 - 08.2023Read More
Pharmacy Intern
St. Luke’s Medical Center
08.2022 - 01.2023Read More
Administrative Assistant/Billing Specialist, Temp
Center for Lifetime Health
10.2020 - 12.2020Read More
Patient Access Specialist 2
St. Luke’s Regional Medical Center
09.2020 - 06.2021Read More
Human Resources Assistant
Department of Veterans Affairs
02.2017 - 12.2017Read More
Financial Services Representative
DL Evans
01.2016 - 02.2017Read More
Legal Assistant
Johnson Mark LLC
06.2014 - 01.2016Read More
Team Leader
United States Air Force Reserve
09.2006 - 09.2014Read More
Idaho State University
Master of Science from Healthcare Administration
Read More
Boise State University
Bachelor of Science from Political Science
Read More