My’Quashah Heath
Rock Hill,SC
Summary
Customer-focused Contact Center Representative with experience handling high-volume inbound calls, resolving complex customer issues, and navigating multiple systems. Demonstrates strong interpersonal and de-escalation skills, with the ability to research solutions and provide accurate, efficient support. Passionate about delivering exceptional service, improving customer satisfaction, and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Administrative Assistant I
Human Services Agency of San Francisco
San Francisco, CA
01.2025 - 03.2026
- First point of contact handling high volumes of phone and email inquiries
- Research and resolve customer concerns quickly and accurately
- Coordinate with departments to resolve complex issues
- Maintain accurate records using internal systems and Microsoft Office
Front Desk Associate
Arriba Juntos
San Francisco, CA
07.2022 - 12.2024
- Managed front desk operations in a fast-paced environment
- Answered calls, scheduled appointments, and resolved client concerns
- Maintained organized records and completed data entry tasks
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
Call Center Associate
Duke Energy
Work from home, SC
01.2021 - 06.2022
- Handled 50+ inbound calls daily for billing and account issues
- Navigated multiple systems to provide accurate information
- Maintained professionalism with upset customers
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
High School Diploma -
Chester Senior High School
Chester, SCSkills
- Customer Service
- Call Center Support
- Problem Solving
- De-escalation
- CRM Systems
- Multi-System Navigation
- Microsoft Office
- Word
- Excel
- Outlook
- Communication
- Multitasking
Timeline
Administrative Assistant I
Human Services Agency of San Francisco
01.2025 - 03.2026
Front Desk Associate
Arriba Juntos
07.2022 - 12.2024
Call Center Associate
Duke Energy
01.2021 - 06.2022
High School Diploma -
Chester Senior High School