Myra Ayala
San Tan Valley,AZ
Summary
Proven AML Operations Control Analyst at Bank of America, adept in compliance monitoring and risk mitigation, showcasing exceptional problem-solving abilities and teamwork. Spearheaded process improvements, enhancing operational efficiency. Excelled in client-focused service, mastering complex regulatory requirements with critical thinking and effective communication.
Overview
9
9
years of professional experience
Work History
AML Operations Control Analyst
Bank of America
08.2016 - Current
- Support compliance operations directed by internal bank policies required adherence to regulatory and compliance requirements
- Responsible for updating personal and business customer profiles to remain compliant with Federal Regulations.
- Conducts routine analysis, research, and investigations to remediate profile defects.
- Utilize system applications including, but not limited to: Avaya, LexisNexis, BOSS,Interact, BLAST and TSYS
- Customer service and effective verbal and interpersonal communication to tactfully handle customer concerns.
- Continuous learning of new work streams to adapt to changing demands and call type requirements.
- Business continuity and incident reporting management
- Handled multiple call types including Customer Information Protection (CIP), Global Account Closure (GACT), OFAC and all Specialty call types (Super-Agent trained)
- Recommend process improvements to mitigate risk and resolve inquires and escalations.
Education
High School Diploma -
Cajon High School
San Bernardino, CA05-2000
Skills
- Operational efficiency
- Documentation review
- Issue resolution
- Compliance monitoring
- Risk mitigation
- Client focus
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
Timeline
AML Operations Control Analyst
Bank of America
08.2016 - Current
High School Diploma -
Cajon High School
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