Myra Johnson
Selden
Summary
More than fifteen years of Business Sales and Account Management. Powerful understanding of risk management, sales and marketing, pipeline generation and the value of business data utilizing Challenger Sales Model. Acquired a strong knowledge of business models throughout all industries. The ability to quickly analyze problems and implement solutions. Committed to achieving 100% customer satisfaction Building relationships/Rapport with potential clients Well-developed time management skills enhance the ability to manage multiple and complex projects. Full cycle closing sales
Overview
13
13
years of professional experience
Work History
Business Account Executive
Solera
01.2021 - Current
- Company Overview: (SAAS) Website: [Spireon](https://www.spireon.com)
- Recognized as Top- Performing Account Executive in 2024 with 100% renewal rate on 36- month contracts.
- Acquire new Business by prospecting via phone, email and social media engagement to prospective clients in the SMB market space.
- Following up on qualified leads from lead development team and/or sales line call-ins/website inquiries, utilizing effective sales strategies, matching products and services to customer requirements and requests, to secure the sale from prospect to close.
- Contact existing clients to upsell additional products and renew contracts for 36 months including warranty.
- Prepare and create new accounts weekly in proprietary Salesforce system.
- Manage and maintain customer base including ensuring accurate customer information is entered and updated in all required databases and spreadsheets within Salesforce.
- Maintain updated data on all accounts for accurate KPI summary.
- Increased ROI of client accounts on average of 15 to 20% by increasing up-sell opportunities in 2021 to present.
- Consistently meet yearly sales quota objectives.
- Contact existing customer base for 4G conversion and assists with the upgrade process in a collaborative effort assisting the T-Mobile reseller team.
- Maintain proactive communications (both calls and emails) with customers on a regular basis, as necessary, offering the highest level of attention and support to ensure customer satisfaction and upselling opportunities.
- Handles RMA’s in coordination with the customer’s needs.
- Work closely with Technical Support and Customer Service to identify and resolve customer issues, customer support, testing devices and pilots.
- (SAAS) Website: [Solera](https://www.solera.com)
- Participated in conference calls with partners or vendors to coordinate activities.
- Analyzed competitor pricing structures to identify opportunities for improvement.
- Created customized presentations tailored to the individual needs of each client.
- Provided consultative sales support to customers regarding their business needs.
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
- Managed multiple projects simultaneously while meeting tight deadlines and budgets.
- Grew account base by identifying and targeting potential clients in the local market.
- Managed multiple accounts simultaneously while meeting deadlines.
- Tracked monthly sales results against targets set by management team.
- Developed and implemented strategies for customer retention and growth.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Ensured accurate order entry into company's system for tracking purposes.
- Maintained relationships with existing customers through regular follow-up calls and visits.
- Organized promotional material such as brochures or catalogs for distribution.
- Collaborated with marketing teams on campaigns to promote products and services.
- Prepared detailed reports summarizing customer interactions and progress made towards goals.
- Negotiated contracts with new accounts, ensuring favorable terms and conditions.
- Promoted new products and services to existing clients as they became available.
- Assisted in developing sales forecasts based on historical performance data.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Used CRM database to track referral and appointment data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Account Manager
Synovia Solutions
04.2016 - 04.2018
- Company Overview: (SAAS) Website: [Synovia Solutions](https://www.synoviasolutions.com)
- Tasked with discovery calls to uncover pain points.
- Create new business within the private, municipal and Gov’t sectors.
- Acted in a consultative role with potential C- level clients via remote and in person.
- Conduct product demonstrations on company products and business initiatives.
- Managed base of existing accounts and increased revenue with upselling opportunities.
- Initiated marketing strategies to generate new business and retain existing clients.
- Provided post sale initial training after project manager hand off call.
- Full sales cycle responsibilities from product demonstration to close of sale.
- Generated an average of 120% to monthly sales goal.
- Exceeded monthly sales goals and new customer acquisitions.
- Generated over $2 million+ of new revenue in Q2 2016 and 2017.
- Increased client base by 45% versus a company average of 15%.
- Increased sales of existing customers by over 15% each year and earned a 90% retention rate.
- Forecast and track key account metrics on a weekly, quarterly, and annual basis via Salesforce.com.
- (SAAS) Website: [Synovia Solutions](https://www.synoviasolutions.com)
Account Executive
Teletrac Navman
Garden Grove
11.2012 - 06.2015
- Company Overview: Fleet GPS Tracking Website: [Teletrac Navman](https://www.teletracnavman.com)
- Selling a Fleet Management solution to Transportation Fleets for GPS computer tracking.
- Met and exceeded sales quota from 2012 to 2015.
- Achieved over 130% for yearly quota in 2013 and 2014.
- Cold calling produced 70 to 80 calls a day from remote home office.
- Scheduled meetings, completed product demonstrations, proposals and closed sales.
- Using Inside sales team to generate leads/ create e-mail blasts.
- Using Salesforce CRM and Web Ex Meeting for demonstration of Teletrac products and services and closing opportunities.
- KPI reports completed daily to document results.
- Fleet GPS Tracking Website: [Teletrac Navman](https://www.teletracnavman.com)
Education
Some College (No Degree) - Information Technology
Briarcliffe College
NYSkills
- Professionalism
- Strong relationship building skills
- Salesforce
- Microsoft word, excel, PowerPoint, Outlook, Adobe products
- Business development
- Strategic account development
- Sales techniques
- Multitasking
Timeline
Business Account Executive
Solera
01.2021 - Current
Account Manager
Synovia Solutions
04.2016 - 04.2018
Account Executive
Teletrac Navman
11.2012 - 06.2015
Some College (No Degree) - Information Technology
Briarcliffe College