Myra Ledezma
Pharr,TX
Summary
Detail-oriented HR Generalist with proven skills in benefits administration, employee relations, and records management. Committed to enhancing employee satisfaction through streamlined processes and effective communication.
Knowledgeable golf course manager with comprehensive experience managing several aspects of golf course operations, including staffing, and member services, golf tournaments. Proven track record of implementing effective course management strategies and enhancing member satisfaction. Demonstrated expertise in team leadership and operational efficiency.
Results-driven golf management professional with proven track record of enhancing course operations and customer satisfaction. Adept at leading teams to achieve high standards in event planning, and member engagement. Known for strong adaptability and reliability in response to changing needs, ensuring smooth and efficient course management. Skilled in budget management, staff training, and optimizing player experiences. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Human Resources Generalist I
City of Edinburg
415 W University
11.2025 - Current
- Assisted employees with benefits enrollment and questions to ensure understanding of available options.
- Administered employee benefits programs, ensuring compliance with company policies and regulations.
- Processed employee benefit changes and updates in ENAV to maintain accurate records.
- Responded to employee inquiries regarding benefits options and eligibility requirements promptly.
- Coordinated open enrollment activities, ensuring timely communication of program details to employees.
- Provided administrative support during audits of benefit plans, ensuring documentation accuracy and completeness.
- Implemented new wellness initiatives to promote a healthier city, resulting in reduced absenteeism and increased productivity.
- Helped employees navigate the complexities of their retirement plans, ensuring they had a clear understanding of their investment options and contribution limits.
- Enhanced employee benefits satisfaction by effectively managing and administering various benefit programs.
- Organize annual open enrollment periods, ensuring seamless transitions between plan years for all employees.
- Checked employees' benefits enrollment for accuracy and inputted all data into Incode.
- Conducted benefits presentations for new hires, individuals and groups of employees.
- Performed monthly, and Bi weekly payouts to CBA
- Maintained employee records and updated HR databases for accuracy and efficiency.
- Collaborated with team members to address employee inquiries regarding benefits and policies.
Administrative Specialist
City of Edinburg
415 W University Dr
01.2024 - 11.2025
- Maintained accurate records and documentation in compliance with city regulations and policies.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for HR Director's ensuring seamless coordination of events.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Streamlined office processes by implementing efficient document management and filing systems.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately.
- Scheduled meetings booked meeting rooms and prepared meeting agendas for employee engagement committee
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Monitored and managed budget expenses
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed Public Information Requests
Golf Course Administrative Assistant
City of Pharr
700 E Hall Acres
11.2010 - 10.2023
- Assisted in preparing reports and presentations for golf advisory board meetings, ensuring accuracy and clarity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw daily operations to ensure optimal course conditions and guest satisfaction.
- Coordinated scheduling of tee times and managed member communications effectively.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Organized successful tournaments and events, ensuring smooth logistics and fostering a competitive yet enjoyable atmosphere for participants.
- Delivered excellent customer service through prompt responses to golfers inquiries, addressing concerns effectively, and building strong relationships.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Handled clerical and cashier work inside clubhouse to assist players.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Observed guests for proper use of equipment and respectful behavior on property.
- Partnered cart staff and ranger to maintain smooth golf games.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash deposits
- Reported issues to higher management with great detail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Resolved conflicts among members or guests professionally by utilizing strong interpersonal skills coupled with tactful decision-making abilities.
- Coordinated pro shop merchandise inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Oversaw clubhouse operations including pro shop merchandise sales, food and beverage offerings, as well as golf tournament planning.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office and snack bar supplies and placed orders.
- Monitored financial transactions related to the golf operation while adhering to established budgets for revenue generation and expense control.
- Adapted quickly to changing weather conditions by adjusting staffing levels accordingly during peak business periods or inclement weather events.
- Maintained accurate records related to course maintenance, rounds played, and revenue generation for reporting purposes.
Education
High School Diploma -
PSJA North Raiders
Pharr, TX 78577Skills
- Benefits administration
- Employee relations
- Records management
- Employee file management
- Payroll processing
- Customer service
- Problem-solving
- Multitasking Abilities
- Payroll administration and timekeeping
- Excellent communication
- Teamwork
- Human resources
- Budgeting expertise
- Organizational skills
- Administering budgets
- Controlling costs
- Personnel supervision
- Professionalism
- Inventory tracking and management
- Staff management
- Schedule management
- Sales tracking
- Operations oversight
- Workflow scheduling
Accomplishments
- Supervised team of 12 staff members.
- Achieved reconciliation reports by completing task with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Playing Sports
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Dancing
- Committed to improving personal fitness through regular participation in runs
- Gym Workouts
- Personal Development and Self-Improvement
Timeline
Human Resources Generalist I
City of Edinburg
11.2025 - Current
Administrative Specialist
City of Edinburg
01.2024 - 11.2025
Golf Course Administrative Assistant
City of Pharr
11.2010 - 10.2023
High School Diploma -
PSJA North Raiders