Myra Landry
Soldotna
Summary
Offering excellent communication and interpersonal abilities, eager to learn and grow in customer-focused environment. Brings capability to quickly grasp complex insurance concepts and apply effective customer service techniques. Ready to use and develop strong listening and problem-solving skills in Design Sales Specialist role.
Overview
2
2
years of professional experience
Work History
Insurance Customer Service Specialist
State Farm
Soldotna
09.2024 - Current
- Provided expert assistance to customers regarding insurance policy inquiries.
- Processed claims efficiently and maintained accurate customer records.
- Educated clients about coverage options and benefits available to them.
- Coordinated with underwriters to resolve issues related to policy applications.
- Handled customer complaints and provided effective solutions promptly.
- Collaborated with team members to streamline service processes and improve efficiency.
- Utilized CRM software to track interactions and ensure follow-up actions were taken.
Server
St Elias Brewing Co
Soldotna
04.2023 - 01.2025
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
Medical Records Clerk
Odyssey Family Practice
Kenai
09.2023 - 10.2024
- Safeguarded patient records, managing data transfers in compliance with HIPM standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned and validated medical records for upload.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Pulled patient charts for upcoming appointments.
- Assisted in developing processes for maintaining current information in patient's files.
- Scanned paper records into digital format.
Education
High School -
Soldotna High School
Soldotna, AK05.2018
Skills
- Records management
- CRM software utilization
- Customer relationship management
- Data compliance
- Problem solving
- Time management
- Attention to detail
- Employee training
- Team collaboration
- Conflict resolution
- Data Entry
- Case Management
- Scheduling appointments
Websites
Timeline
Insurance Customer Service Specialist
State Farm
09.2024 - Current
Medical Records Clerk
Odyssey Family Practice
09.2023 - 10.2024
Server
St Elias Brewing Co
04.2023 - 01.2025
High School -
Soldotna High School
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