Myra Mendoza
Mission,TX
Summary
Personable and adaptable with positive attitude, well-suited for providing excellent patient care. Understanding of medical terminology and patient care principles combined with practical skills in phlebotomy and specimen collection. Committed to enhancing patient experiences and ensuring quality healthcare services.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PBX Operator
Mission Regional Hospital
Mission, TX
11.2025 - Current
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Provided accurate information to callers regarding hospital services and departments.
- Assisted in coordinating communication between medical staff and patients for enhanced service delivery.
- Monitored emergency calls, ensuring prompt response and escalation when necessary.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Contractor
Self-employeed
Washington, IN
05.2025 - 07.2025
- Collaborated with team members to streamline workflows and improve production efficiency.
- Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Prepared land for planting crops to sow seeds for successful harvests.
- Trimmed and removed unwanted plant growth to improve health and yield of crops.
- Conducted audits of payroll records, identifying discrepancies and implementing corrective actions.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
Service Delivery Manager
TTEC
McAllen, TX
07.2015 - 07.2025
- Led service delivery teams to optimize operational efficiency and enhance client satisfaction.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Managed cross-functional projects, ensuring alignment with organizational goals and client expectations.
- Analyzed performance metrics to identify areas for improvement in service delivery processes.
- Trained and mentored junior staff, fostering a culture of continuous improvement and collaboration.
Education
Phlebotomy Certificate - Phlebotomy
Dr. Bose Community Center
Mission, TX10-2025
Skills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Phlebotomy proficiency
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
PBX Operator
Mission Regional Hospital
11.2025 - Current
Contractor
Self-employeed
05.2025 - 07.2025
Service Delivery Manager
TTEC
07.2015 - 07.2025
Phlebotomy Certificate - Phlebotomy
Dr. Bose Community Center