Myra Steffey
Lakeland,FL
Summary
Seeking to utilize 20+ years of customer service experience in a fast-paced and challenging environment. I have cable knowledge and am able to understand the needs of people by using great listening and asking the right question using communication skills. I'm dependable, reliable and will bring a very positive attitude to the workplace.
Overview
24
24
years of professional experience
Work History
CSR Manager
Wendy's
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
Restaurant Owner
Frankie's Bar And Grill
09.2015 - 01.2023
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Supervisor
Time Warner Cable
08.2000 - 08.2015
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Science - Criminal Justice
Ventura College
Ventura, CASkills
- Customer Service
- Call Center Operations
- Customer Relations
- Problem-Solving
- Handling Escalations
- Sales Support
- One Call Resolution
Timeline
CSR Manager
Wendy's
01.2023 - Current
Restaurant Owner
Frankie's Bar And Grill
09.2015 - 01.2023
Supervisor
Time Warner Cable
08.2000 - 08.2015
Associate of Science - Criminal Justice
Ventura College
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