Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Myra Wynn

Myra Wynn

Decatur

Summary

Customer-oriented Supervisor with strong history of leading high-performance teams. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with training and team development. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Results-oriented, strategic sales professional with 25 years in Customer Service and sales.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administrative Office Coordinator

Wynn Financial Services
01.2000 - Current
  • Conducted thorough research using various media sources to obtain relevant data.
  • Answered phones to direct callers, schedule appointments and provide general information.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Set up, maintained and purged physical and electronic filing systems to keep records current.
  • Obtained scanned records and uploaded to database.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Customer Retention Specialist/ Supervisor

DIRECTV
06.2010 - 02.2015
  • Managed customer retention efforts to maintain customer base and increase loyalty.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues to ensure satisfaction and retention.
  • Developed and implemented strategies to improve customer service and retention.

Personnel Coordinator

Kimberly Quality Care Nursing
04.2007 - 12.2013

Education

Bachelor Of Arts - Business Administration And Management

Tennessee State University
Nashville, TN
12.1990

Skills

  • Customer relations
  • Mentoring and training
  • Staff leadership and direction
  • Leadership training
  • Interviewing
  • Team building
  • Financial analysis
  • Financial administration
  • Employee training
  • Staff supervision
  • Conflict and dispute resolution
  • Call center operations

Certification

CPR TRAINING

MAC TRAINING 1

MAC TRAINING 2

Timeline

Customer Retention Specialist/ Supervisor

DIRECTV
06.2010 - 02.2015

Personnel Coordinator

Kimberly Quality Care Nursing
04.2007 - 12.2013

Administrative Office Coordinator

Wynn Financial Services
01.2000 - Current

Bachelor Of Arts - Business Administration And Management

Tennessee State University

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