MYRAIDA APONTE
The Medical Skin Clinic
Nashua,NH
27
years of professional experience
Dynamic professional with a strong background in customer service, organizational management, and client relations. Committed to enhancing operational efficiency and ensuring exceptional client satisfaction. Proven expertise in scheduling, staff training, and coordinating daily operations to facilitate seamless workflows. Passionate about delivering high-quality service while cultivating positive client experiences that drive loyalty and retention. Adept at identifying opportunities for improvement and implementing effective solutions to meet organizational goals.
Work History
Spa Coordinator
2 Years 10 Months- Implemented creative solutions to maximize efficiency within the spa environment.
- Handled complaints from customers in a professional manner to resolve issues quickly.
- Performed administrative tasks such as answering phones, ordering supplies.
- Maintained cleanliness standards throughout the facility to ensure a safe environment for customers.
- Conducted training sessions for new staff members on safety protocols and service delivery techniques.
- Organized and maintained client records, including contact information and appointment schedules.
- Coordinated daily operations of spa, such as opening and closing procedures and staff scheduling.
- Demonstrated exceptional customer service skills while assisting guests with inquiries.
- Provided guidance on product selection based on individual needs of clients.
- Scheduled staff and supervised scheduling.
- Sold products, services, and memberships.
- Scheduled guest appointments and services.
- Informed staff of job responsibilities, performance expectations, client service standards, and corporate policies and guidelines.
- Maintained client database with detailed information on services and preferences.
- Coordinated facility schedules to maximize usage and efficiency.
- Responded to customer inquiries and complaints.
Cash Terminal Operator CTOI
4 Years 2 Months- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Provided efficient and courteous service to customers at all times.
- Reviewed and verified documents for driver’s license renewals and REAL ID applications.
- Processed payments for all licensing transactions and vehicle registrations.
- Provided translation assistance to support clear communication with customers as needed.
- Assisted customers with completing required documentation and ensuring accuracy.
- Made Bank deposits as needed at the end of the night.
Stylist
19 Years 7 Months- Delivered exceptional haircuts and styling services, enhancing client satisfaction and loyalty.
- Mentored junior stylists, providing guidance on techniques and customer service best practices.
- Developed personalized hair care plans, improving client retention and upselling opportunities.
- Implemented innovative color techniques, staying ahead of industry trends and enhancing service offerings.
- Collaborated with management to design promotional events, increasing salon visibility in the community.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal clientele by consistently delivering exceptional hairstyling experiences tailored to unique needs and preferences.
Education
Cosmetology License - Cosmetology
Small Business Administration - Business Administration
Skills
Customer service
Commitment to quality and service
Health and safety
Client satisfaction
Client relations
Organizational growth
Scheduling
Appointment scheduling
Guest relations
Upselling services
Training staff
Appointment setting
Problem resolving
Personal training
Schedule coordination
Coordination skills
Administrative experience
Fast learning
Spa operations
Attention to detail
Multitasking Abilities
Organizational skills
Spanish translation
LANGUAGES
Spanish
Native
Timeline
Spa Coordinator
The Medical Skin Clinic
05.2023 - 03.2026Read More
Cash Terminal Operator CTOI
Department of Safety (DMV)
03.2019 - 05.2023Read More
Stylist
Style Salon
08.1999 - 03.2019Read More
Hesser College
Small Business Administration from Business Administration
Read More
Continental Academy of Hair Design
Cosmetology License from Cosmetology
Read More