Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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MYRANDA FLURRY

Austin,TX

Summary

Client support expert with over 15 years in delivering comprehensive problem-solving solutions. Dedicated to conducting quality improvement-focused data analysis and fostering a supportive network for optimal outcomes.

Overview

9
9
years of professional experience

Work History

AppleCare Partner Relations

Apple, Inc.
01.2016 - Current

Analysis & Review

  • Ensured media content maintained compliance with company regulations through meticulous content review and curation.
  • Identify and resolve technical issues for internal and external tools.
  • Meet regularly with business partners to align on business processes.
  • Review, evaluate, and coach advisor case work for quality adherence.
  • Attain goals for monthly deliverables.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies.

Retail Online Store - Business Analyst

Apple, Inc
01.2025 - 06.2025

Career Experience

  • Collaborated closely with senior management and stakeholders to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Improved business processes by analyzing current practices and implementing optimization strategies.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.


Education

Bachelor of Arts - Psychology

Nicholls State University
Thibodaux, LA
05.2014

Skills

  • Cross-functional collaboration
  • Microsoft Excel
  • SQL proficiency
  • Tableau expertise
  • SAP
  • Pivot tables
  • Data analysis
  • Project Management
  • Research proficiency
  • Creative Design
  • Problem-solving
  • Content Curation
  • Quality assurance
  • Project presentation
  • Coaching and mentoring

LANGUAGES

English
Full Professional Proficiency

Timeline

Retail Online Store - Business Analyst

Apple, Inc
01.2025 - 06.2025

AppleCare Partner Relations

Apple, Inc.
01.2016 - Current

Bachelor of Arts - Psychology

Nicholls State University