MYRANDA HANNA
RED SPRINGS,NC
Summary
Proactive Supervisor and Phlebotomist/CNA with extensive experience in managing department operations and improving team productivity. Skilled in patient care, sample management, and staff training, with a focus on enhancing customer satisfaction and workflow efficiency. Brings strong leadership and problem-solving abilities to foster a cohesive and efficient working environment. Forward-thinking Operations Specialist bringing 16 years of expertise in Phlebotomy/CNA for the healthcare sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
UNC Health Southeastern
Lumberton, NC
06.2022 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Phlebotomist
UNC Health Southeastern
02.2018 - 06.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Phlebotomist/ CNA
Southeastern Medical Practice
09.2008 - 10.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Conducted venipuncture and other CT procedures.
- Performed EKGs.
- Assisted in room with provider with procedures such as pap smears, stitch removals, ear lavage, etc.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Worked up front checking patients in/out.
- Called in prescriptions.
Education
No Degree - Phlebotomy
Robeson Community College
Lumberton, NC09.2008
No Degree - Medical Office Assistance
Robeson Community College
Lumberton, NC09.2008
No Degree - Certified Nursing Assistant
Robeson Community College
Lumberton, NC08.2001
High School Diploma -
Purnell Swett High School
Pembroke, NC06.1999
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Continuous Improvement
- Time management abilities
- Problem-solving aptitude
- Written Communication
- Task Prioritization
- Adaptability
- Self Motivation
- Reliability
- Professionalism
- Interpersonal Skills
- Organizational Skills
- Adaptability and Flexibility
- Attention to Detail
- Multitasking Abilities
- Ability to take accurate vital signs
- ECKs
- Ability to perform venipunctures with a butterfly or straight needle
- Knowledge of E-Clinical Works and EPIC EMR systems
- Knowledge of how to fax, scan, and email
- Professional telephone communications
Certification
- Certified Nursing Assistant Training - 23yrs
- Phlebotomist - 16yrs
- Supervision - 2yrs
Timeline
Supervisor
UNC Health Southeastern
06.2022 - 09.2024
Phlebotomist
UNC Health Southeastern
02.2018 - 06.2022
Phlebotomist/ CNA
Southeastern Medical Practice
09.2008 - 10.2016
No Degree - Phlebotomy
Robeson Community College
No Degree - Medical Office Assistance
Robeson Community College
No Degree - Certified Nursing Assistant
Robeson Community College
High School Diploma -
Purnell Swett High School
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