Myranda Madriaga
Executive Assistant/Sales Associate
West Bountiful,UT
Summary
Effective and efficient executive assistant promoting more than eight years of experience supporting personnel in high volume office environments. Fluent in Microsoft Office, EPIC scheduling and chart review. A pleasant individual with terrific scheduling, project tracking, and issue resolution talents. A knowledgeable employee is considered a valuable asset to any company.
Overview
18
18
years of professional experience
Work History
Executive Assistant
University Of Utah
05.2023 - Current
- Handled confidential and sensitive information with discretion and tact, along with licensing and credentialing.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for the Residency Program Director.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development, and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Took notes and dictation at meetings.
- Handled incoming and outgoing mail, email, and faxes.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Handled logistics, catering, agendas, and travel arrangements for meetings and event planning for the board of directors, president, and executive vice president.
Sales Associate Customer Representative
The Home Depot
04.2008 - Current
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Assisted call-in customers with questions and orders
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
Scheduling Coordinator
University Of Utah School Of Dentistry
08.2022 - 05.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- In charge of scheduling procedures, surgeries and doctor appointments for average of 20-42 patients per day for 10-12 providers.
- Responsible for coordinating providers schedules around meetings, lectures and clinical appointments.
- Responsible for Developing and implementing scheduling policies.
- Previous manager assisted with developing management skills and training acquainting me with budget, clinical & MBM reports.
- Proficient in word, outlook scheduling, excel, powerpoint.
- Excelled in building professional relationships with Providers and patients.
- Addressed internal problems head-on and developed creative solutions to prevent delays and missed targets.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
Patient Representative Specialist
Huntsman Cancer Institute
08.2015 - 11.2021
- With nearly five years working as a Patient Representative Specialist to help facilitate lives of cancer patients. I am in charge of coordinating complex schedules with procedures, scans, provider follow up and chemo within very specific timelines. At times, working with very strict, urgent and very limited time frames. Communicating with patients and their care takers about appointments and any preparation needed and make sure everyone understands necessary details. Assisting in daily support in clinical operations and providing exceptional customer service. Assisting on average of over 200 patients per day via appointments, emails and calls.
Patient Care Coordinator
University Of Utah Hospital
11.2020 - 07.2021
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts on surgical cases and maintaining high levels of communication.
- Maintained full OR schedule for surgeons for consecutive weeks.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Resolved problems with communication and billing to foster seamless services.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
Electronic Systems Maintenance Technician
TRT Technologies
01.2010 - 09.2011
- Developed circuitry and board designs used in digital weight scale applications
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels
Emergency On-Call Technician Oxygen/CPAP REP
Orbit Medical
06.2006 - 12.2007
- Worked with respiratory customers to understand requirements and provide exceptional customer service
- Received training and certification from Orbit Medical to represent brand, explain technical functions of mobile devices and guide product selection by customers
Server
The Lion House
08.2005 - 06.2006
- Coordinated multiple events throughout 6 banquet spaces, including weddings, reunions, and corporate meetings
Education
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT2010
Skills
- Administrative Support
- Over eight years of fluent EPIC Experience
- Proficient in Microsoft office suite
- Compassionate Patient Advocacy
- Surgical & Complex Schedule Coordination
- Rapid & Accurate Adaptability
- Powerful Negotiator
- Quality Assurance
- Data entry for medical charts, Records & Processing Insurance
- Multitask Challenges
- POS System Operation
- Triaging
- Safety and Compliance
- Inventory Management
- Merchandising
Timeline
Executive Assistant
University Of Utah
05.2023 - Current
Scheduling Coordinator
University Of Utah School Of Dentistry
08.2022 - 05.2023
Patient Care Coordinator
University Of Utah Hospital
11.2020 - 07.2021
Patient Representative Specialist
Huntsman Cancer Institute
08.2015 - 11.2021
Electronic Systems Maintenance Technician
TRT Technologies
01.2010 - 09.2011
Sales Associate Customer Representative
The Home Depot
04.2008 - Current
Emergency On-Call Technician Oxygen/CPAP REP
Orbit Medical
06.2006 - 12.2007
Server
The Lion House
08.2005 - 06.2006
Associate of Science - General Studies
Salt Lake Community College
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