Russell Lleras
Bountiful,UT
Summary
- Innovative, forward-thinking leader offering the unparalleled abilities to learn, adapt, overcome and thrive in a fast-paced environment.
- Proud owner of countless Apple, Google, and Samsung, certifications, A Plus hardware, and software, along with other network and security certifications such as Wise, and Google network security.
- Skilled in the following areas: technology consulting, pre-sales engineering, I.T. Systems, I.T. Management, computer and phone repair, business development, strategic and tactical planning, client relationship management, corporate governance, and change management.
- I strive to bring my growing list of talents to a company that will provide a space for me to exceed expectations, and grow to new heights.
Overview
14
14
years of professional experience
Work History
Department Manager
University of Utah
02.2022 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained Apple Standards of #1 in campus sales and #3 in campus repairs nationally
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
A.I. Model Trainer and Data Analyst
Tellus International
07.2025 - Current
- Retrieved and disseminated information from computer databases.
- Checked records for accuracy and completeness, and corrected errors.
- Answered queries by locating and retrieving necessary files.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a remote environment.
Repair Store Manager
Assurant
08.2021 - 09.2022
- Lead a new flagship repair location in West Valley set to be an example for sister stores to follow.
- Employee training, cell phone and tablet repair/troubleshooting, business management, all I.T. operations in the store, and keeping good company relations.
- Developing new pieces of training for employees as new devices and policies are released.
- When the repair program ended in September 2022 our store had the highest successful metrics in our district.
Repair Store Manager
Asurion
10.2019 - 08.2021
- Promoted to manage a long-standing successful repair location, then moved to a new location to continue to lead
- Manage employees, all I.T. operations in the store, escalations, computer and cell phone repairs and troubleshooting, scheduling, inventories, and backroom paperwork.
- Towards the end, I started focusing on developing new ways of training my technicians to be shining examples.
Lead Technician
Mac Warehouse
09.2018 - 08.2019
- Managed a team of 4 technicians by assigning unique tasks, goals, and expectations daily.
- Setting up equipment for employee use, operating systems, or appropriate software needed for the day, as well as handling I.T. operations for the store.
- Tasks only I would handle was: answering user inquiries regarding computer software or hardware operation to resolve issues and create educational opportunities, maintaining records of daily data communication, transactions, problems and remedial actions taken, and installation activities.
- As well as help technicians Install and perform minor and major repairs on computers, laptops, mobile technologies, and other devices customers would bring in.
Lead Data Analyst
Banjo
02.2018 - 09.2018
- Leading analyst in charge of combing through data to provide quality data for analysis and AI teaching.
- Furthering the company's mission statement by exhibiting flexibility and adaptability to any new research task entrusted to my team.
- Learned to read and interpret numerous command lines and various code readings with or without prior knowledge, cultivating an understanding of any language put in front of me.
Warehouse Technician
Zerorez
01.2016 - 01.2018
- Managed and kept a fleet of 20 large industrial vans for day-to-day success.
- Was almost entirely left alone to develop best practices and procedures to keep the warehouse and vans running efficiently.
- Learned minor vehicle repair, entry-level I.T., chemical processes, client de-escalating, warehouse-level organizational skills, and how to teach myself all of these important skills.
- Built upon skills of being self-reliant, an excellent learner, and problem-solving.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
Landscaping
Wasatch
01.2012 - 01.2015
- High school landscaping job gaining valuable mental development on how to be a model employee and hard worker.
- Was promoted twice due to outstanding work ethic and reliability.
- Offered entire property management position before turning it down to move to SLC.
Education
Associates of Applied Science - Information Technology
Southern New Hampshire Univresity
Online01-2022
Certifications and training - Computer technology, COMPTIA and A+ certifications
Bridgeland Applied Technology College
Logan 01-2016
Diploma -
InTech Collegiate Highschool
Logan 01-2016
Skills
- Leadership
- Teamwork
- Problem Solving
- Computer Systems / Networks
- Computer Hardware
- Data Security
- Technology Repair
- Risk Management
- Program Analysis
- Incident Management
- Information Technology
- Learning / self teaching
Timeline
A.I. Model Trainer and Data Analyst
Tellus International
07.2025 - Current
Department Manager
University of Utah
02.2022 - Current
Repair Store Manager
Assurant
08.2021 - 09.2022
Repair Store Manager
Asurion
10.2019 - 08.2021
Lead Technician
Mac Warehouse
09.2018 - 08.2019
Lead Data Analyst
Banjo
02.2018 - 09.2018
Warehouse Technician
Zerorez
01.2016 - 01.2018
Landscaping
Wasatch
01.2012 - 01.2015
Associates of Applied Science - Information Technology
Southern New Hampshire Univresity
Certifications and training - Computer technology, COMPTIA and A+ certifications
Bridgeland Applied Technology College
Diploma -
InTech Collegiate Highschool
Certificaitons
Certified to repair entire Apple catalogue
Apple Security
Certified U interviewer
U-I.T. Data security
W.I.S.E. Network
Google Analytics
Google Security
Dell Repair
Lenovo Repair
Samsung Repair
Aplus hardware and network (expired)