Myriam Hanover
Oakland,KY
Summary
Experienced in managing daily operations within a grocery store environment, overseeing cashiers and stockers while ensuring efficient customer service delivery. Developed and implemented training programs for associates on customer service standards and store policies, resulting in improved staff performance and customer satisfaction. Effectively handled inventory control processes, including ordering and replenishment of fresh merchandise, while maintaining organized sales floors. Demonstrated strong communication skills with vendors and addressing customer complaints promptly to enhance the shopping experience.
Overview
9
9
years of professional experience
Work History
Store Manager
Houchens Industries Inc. IGA
Bowling Green, Kentucky
06.2017 - Current
- Directed daily grocery store operations for Houchens Industries IGA
- Supervised cashiers, stockers, and department associates during store hours
- Managed inventory ordering, receiving, and shelf replenishment for fresh merchandise
- Scheduled staff shifts and coordinated inter-departmental coverage to ensure seamless operations
- Trained associates on customer service excellence, store policies, and safety procedures to enhance overall customer experience
- Maintained merchandising standards, clean aisles, and organized sales floors
- Communicated with vendors and leadership on store needs and supply levels
- Recruited and trained new employees to ensure high-quality staffing and service.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Grayson County High School
Leitchfield, KySkills
- Inventory control
- POS systems
- Cash handling
- Staff scheduling
- Employee management
- Customer service
- Time management
- Problem solving
- Decision making
- Team building and leadership
- Communication
- Adaptability
- Professionalism
- Patience
Timeline
Store Manager
Houchens Industries Inc. IGA
06.2017 - Current
Grayson County High School